What we recommend instead
Jackpot Wish Verdict
Jackpot Wish has a solid range of slot games and generous promotions that can be claimed by new and established players alike.
However, we think that Jackpot Wish should amend its limited customer support hours and high bonus wagering requirements to compete with newer online slots sites that offer low to no wagering and have 24/7 support.
Percentage score
Design & Usability
Jackpot Wish appears more grown-up than some of its more light-hearted sister sites. Neon red signs are used for both the Jackpot Wish logo and the “500 Free Spins” up for grabs via the site’s Mega Reel welcome bonus game.
Although the graphics and theme seem more professional, the games and promotions on Jackpot Wish are the same as all other Jumpman Slots brands.
Signing-in or signing-up to Jackpot Wish is simple and you can do either via the area at the top-right of the homepage. The latest winners and recommended games feature at the bottom of the homepage as well as a lengthy introduction to the site.
Software & Gameplay
The Jumpman Gaming software has a good interface that’s really easy to get to grips with. It’s a casino software platform that puts the focus on slot games and offers titles from multiple providers.
Although you can’t play demo slots, you can choose from more than 600 different casino titles. Jumpman Gaming also owns and operates online bingo sites, therefore Jackpot Wish players can also play online bingo.
Safety & Security
Jackpot Wish is fully licensed and regulated by authorities in Alderney and the UK. All card payments are performed via an external payments processor using SSL encryption.
Fair play is also guaranteed as the Random Number Generator that provides the outcomes of every game has been rigorously tested by SQS.
Payments & Withdrawals
There are six secure and convenient ways to fund your account: PayPal, Paysafecard, Pay by Mobile, Visa, Maestro, and Mastercard.
The cashier is easy to use and supports GBP only.
We’d like to see the eWallet options extended to include Skrill and Neteller as well as the withdrawal processing time reduced from 72 business hours.
Customer Support
You can contact the support team at Jackpot Wish using the online contact form or email address listed on the homepage. You can expect a response between 9.30 AM and 5 PM on weekdays.
Unfortunately, there’s no live chat option or telephone number, although there are FAQs which may help you solve your problem without needing to wait around.
Bonuses & Promotions
In place of a welcome bonus, there’s the Mega Reel which has several segments containing different prizes. You can spin the Mega Reel when you make your first £10+ deposit and every time that you deposit £20 or more.
Although the game doesn’t guarantee a reward, it’s possible to claim up to 500 free spins on Fluffy Favourites and Starburst as well as Amazon vouchers.
The site’s other promotions include the 200 Club which rewards a £10 Amazon gift card if you collect 200 trophies, Happy Hours with the chance to win up to 500 free spins and Newbies Cashback Boost which offers new players double cashback during their first month registered.
Ideally, we’d like to see the promotions switched up more frequently and some site-exclusive offers made available.
Device Compatibility
Jumpman Gaming is a mobile-first operator that’s created its Jumpman Slots network using HTML5 software so that mobile apps aren’t required. The mobile casino is compatible with almost all modern devices and supports iOS, Android, and Windows operating systems.
Variety & Originality
Jackpot Wish members can enjoy a great selection of slots including popular titles from Lightning Box Games, Microgaming, Pariplay, Eyecon, NextGen Gaming, and NetEnt.
You can play of Gonzo’s Quest, Foxin’ Wins, Immortal Romance, Aloha Cluster Pays, Jimi Hendrix, and Starburst for a spin. There are also multiple jackpot slots including Mega Moolah, Holmes and the Stolen Stones, Ozwin’s Jackpots, and Joker Gems, as well as bingo rooms (two of which are free to play in).
There are a handful of casino games and instant wins like European Blackjack, Diamond Deal, European Roulette, and Boss the Lotto. We think Jackpot Wish would attract more players if it extended its table games selection or introduced a live casino studio.
Loyalty & Rewards
When you first fund your account, you become a member of the VIP scheme. The more that you deposit and play, the more Kudos Points you’re awarded which determine your VIP level.
If you’re a VIP elsewhere, you can get in touch with the Jackpot Wish team to be considered for fast-tracking through the higher VIP levels
While Newbies only receive cashback during their first month at the casino, all of the four other levels give you between 1% and 10% daily cashback. You can also take advantage of extra spins on the Mega Reel and birthday bonuses.
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