Island Jackpots joined the Dragonfish (888) network in early summer 2017. It invites players to join its beaming male mascot, Rich, as he passes his time in the tropical sunshine looking for treasure. There are many places you can locate hidden stashes of cash in among the 300+ games at the site, and thanks to the exclusive Jackpot Tracker notification service, you need never worry about missing out on a prize pot when it’s at its peak. So, should you set sail for Island Jackpots immediately, or are there any unforeseen issues that you might encounter which could result in your spelling S.O.S. out on the site’s sandy shores in a bid to return home?
We love the fun colours and bright graphics that adorn the Island Jackpots website, including the picture of the brand’s mascot, Rich, saluting you as he presents his £10 bonus and 10 free spins welcome offer. What we’re not as keen on is the complete lack of a navigation menu, which makes it nigh on impossible to find out anything about the types of games on offer, the promotions, or the VIP scheme without signing up. What you can see, however, are useful snippets of information such as the current jackpot total, how many players are currently online, a brief introduction to the site, and assurances that Island Jackpots is 100% safe and secure, as well as accessible via mobile devices.
It’s disappointing to see a brand-new 888 casino failing to offer a) 24/7 support and b) a live chat facility. The only way to get in touch with the customer service team is by email or telephone.
Island Jackpots aims to respond to email queries within 48 hours, and mans its telephone line between 9 AM and 1 AM from Monday to Sunday.
Rich welcomes all visitors to the island with an introductory offer that gives you a free £10 bonus and 10 free spins when you make your first deposit of at least £10. We have to say that the max bonus of £10 seems incredibly stingy when you compare it to Island Jackpots’ sister site, Foxy Casino, which offers a 200% bonus of up to £200 and 350 free spins. The wagering requirements associated with Island’s welcome bonus are also particularly high at 35x.
Provided you’re signed in, you can see all of the other current promotions such as the Island Rewards loyalty programme, which gives you daily free spins from Level 1. There’s also a promotion entitled Garden of Rich – Secret Area that prompts you to subscribe via email or SMS alerts to get details of the latest bonus offers.
While you might be familiar with Dragonfish software from your previous experience of playing at Cassava/888 online bingo sites, the casino platform looks a little different. It’s not half as well organised as the bingo software, and rather than launching a separate games lobby, it lists all of the available options on the homepage under three tabs: Jackpots, New, and All. You can search for particular titles, but you can’t filter by any other useful categories such as A to Z.
While the user interface is somewhat poor, at least the software is reliable and lets you enjoy top-quality games as well as favourite those that you particularly enjoy.
We couldn’t find a dedicated mobile page, but we did spot a section on the homepage that says you can play on desktop, mobile, and tablet devices. Upon further investigation, we concluded that there’s no mobile app for iOS devices, but you can play with almost any type of mobile device by visiting the main Island Jackpots website and logging in or creating a new account. The mobile experience is on a par with the desktop site with the exception of a handful of slots and casino games.
Island Jackpots is licensed and regulated by the Great Britain Gambling Commission and the Government of Gibraltar/Gibraltar Gambling Commissioner, so you’re in safe hands. We were able to find the eCOGRA logo, evidence of SSL encryption and a random number generator, and there are clear fair play and privacy policies listed in the website’s footer.
Island Jackpots only offers slot games, so if you enjoy playing casino games, video poker, or scratch cards, you won’t find any available. The slots selection includes WMS, Eyecon, NetEnt, and IGT games such as Secrets of Atlantis, Da Vinci Diamonds, Cats, and OMG Kittens, and there are also ten progressive jackpot slots like Millionaire Genie, Pirates Millions, and Steampunk Nation.
There are no exclusive games on offer at the site, and the current selection of slots is no bigger than those at Island Jackpots’ sister sites.
You can use any of the following payment methods: Wire Transfer, Paypal, Paysafecard, Entropay, Neteller, Visa, MasterCard, and Maestro. The minimum deposit amount is £10 while the minimum withdrawal amount is £20. The withdrawal pending process means that you can cancel your withdrawal request within the first two business days, after which, it will be processed and credited to your chosen payment method.
Island Rewards is the loyalty plan, and you’ll be automatically enrolled when you make your first deposit. Annoyingly, we were unable to find a full list of the different loyalty levels and benefits, but it appears that you can enjoy daily free spins from Level 1, and Island Jackpots also mentions that the scheme is “specifically designed for fast-track progression”. The high levels supposedly offer players exclusive VIP treatment and cashback.
Sadly, we’ve come to the conclusion that Island Jackpots is simply a new money-making opportunity for Cassava Enterprises that fails to actually address real player’s needs. While there’s nothing wrong with specialising in online slots, you can’t help feeling that something’s missing. The website is hard to navigate and the VIP programme is poorly explained. And, if you’re hoping for a generous welcome bonus, we wouldn’t blame you for turning your nose up at the meagre £10 that’s on offer.