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Ace Lucky Casino Verdict
Ace Lucky is a nice site with a really strong selection of games, but it doesn’t feel very polished. There are a lot of annoying design choices, like having the software lobby which doesn’t include all the information you need. The mobile site probably offers a smoother experience overall. This site is new, so hopefully it will only improve. It’s worth checking out the big promotions.
Percentage score
Design & Usability
The design of Ace Lucky is a little bland, having a plain black background and buttons which are just blocks of colour. The site changes once you log in, giving you a lobby page which is a little squashed in the middle of the screen. This system is good for getting to your games fast, but makes pages such as the promotions area look a little ugly.
The site doesn’t have a distinct design or mascot, so it’s not the prettiest out there. The site is functional and simple, so if you just want to get on with your games then you won’t mind, but it could be smoother and prettier by far. This site has the annoying tendency to put you into a special software lobby but then send you back to the HTML site for many things.
Software & Gameplay
The Ace Lucky software is certainly different, giving you a big, yellow lobby screen with tabs for different game types. It’s easy to find your various slots, but it would be just as easy on a HTML page. There’s also a search box.
The games load fast, using a good, large window. There is a plain black background behind, a live chat link and some cashier controls. There’s a full-screen button too, but we found it didn’t do anything! In short, the software works well enough, but doesn’t look like it’s from a brand-new site.
Safety & Security
Ace Lucky is a very secure site, thanks to Thawte SSL which can be verified on site. On the main site, you’ll also find a full responsible gaming section with a lot of useful contacts.
The site is regulated and licensed by the UK Gambling Commission and Malta Gaming Authority. The site doesn’t say much more about fairness, but the slot providers do have testing and you can also see all the pay-out percentages of the slots in a useful table.
Payments & Withdrawals
Visit the account area and you’ll see a cashier tab. The setup is fairly straightforward and lets you simply pick a method using tabs, then enter your amount. Deposits start at £10, withdrawals at £20. The withdrawal time is listed as 7 working days, a little high.
Ace Lucky accepts payments via Visa and MasterCard credit and debit cards, PaySafeCard, Skrill, Neteller, Trustly and Charge to Mobile. This is a decent selection, but it would be nice to have PayPal.
Customer Support
There is a contact button on the Ace Lucky lobby page, but this opens a separate contact page on the main site. You’ll also find an FAQ area with some very detailed answers.
You can reach this site through a contact form or live chat support. There is no phone option, but at least the site’s team is available 24/7. The team do seem to be on the ball, so overall, it’s a good setup.
Bonuses & Promotions
Ace Lucky tempts you in with a 100% cash match on your first deposit, up to £200. This is a nice, simple offer but it does come with a hefty 50x wagering requirement.
The site’s other promotions seem to update regularly and they are quite interesting. At the time of writing, Ace Lucky was offering 25 free spins each day in March, though winnings have a 50x wagering requirement. There was also a mixed set of free spin and bonus offers on different deposit amounts. You’ll see regular offers like cashback too. Best of all, the site has big competitions, such as a trip to Las Vegas up for grabs in a prize draw. The only thing bringing the fun down a notch is the high wagering requirement.
Device Compatibility
Ace Lucky does not have any apps, or a mobile functionality page, though the site does tell you that it’s mobile-friendly. You can just navigate to it on your mobile device, which will work with most iOS and Android devices.
The mobile site looks much like the main site at first, then you log in to get a slightly different design. This differs from the main site’s software lobby too, with a handy set of section links at the bottom and a quick scrolling navigation system. You may well find this preferable to using the desktop site!
Variety & Originality
Ace Lucky is a fairly new site, founded in 2016, so it’s still growing- yet the game selection is already massive, with over 500 titles. The games come from an eclectic mix of thirteen providers, including NetEnt, Microgaming, Nyx, Rabcat, Thunderkick, Elk Studios, BTG, Leander and more. Top titles include Tomb Raider Secret of the Sword, Spring Break and Snowflakes. There are 9 jackpot games.
You have 21 table games including poker, 7 blackjacks, roulette and more, most by NetEnt. 15 live dealer games help to round these off. There are even some casual games here, such as keno, which are a pleasant change of pace. Though there’s nothing new here, the selection is very strong and varied.
Loyalty & Rewards
You need to visit the HTML site again to find out about the Ace Lucky VIP Club. This is a five-tier system which you can rise through by playing games and earning points, which you can also redeem for credit.
Benefits for members include a newsletter, birthday presents, a personal account manager, personalised gifts and an anniversary bonus. The calibre of these gifts is a little unclear. The system also claims that you get ‘customer support’ at all levels (like all sites, then) then VIP customer support at Gold level and VIP Support Hotline at Platinum level. Sounds good, whatever it means!
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