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Play Casino Games Verdict
PlayCasinoGames is an easily accessible and tidy site, which offers a good selection of games, payment choices and support options. Although they don’t have an enormous amount of variety, there is plenty to keep you busy and an excellent VIP service to keep you coming back. It’s certainly worth giving them a go!
Percentage score
Design & Usability
PlayCasinoGames is a smooth-running site, with fully working links and a clear layout. The primary green and white colour scheme looks good against the website’s high-quality graphics. Lots of work has clearly gone into the website, with an array of fun and stylish photos and graphics used as the themes for different games.
Without needing to sign up, you can browse the full games catalogue. There is a great option on the right hand side to make the page full-screen, enabling you to hide from view any other open tabs, without actually closing them.
Software & Gameplay
The game lobby is clearly situated across the home page, and offers a number of varied game types. The top green banner sorts by categories including: new games, favourites, slots, casino, live, jackpots and casual games. The whole process is efficient and clear.
You can search for a specific game or theme using the search bar at the top of the lobby, and even filter specific game providers, which include NetEnt, Microgaming and NextGenGaming.
Safety & Security
The site is fully licensed and regulated by the UK Gambling commission, as well as being licensed and issued by Malta Gaming Authority where they are based and operate from. It uses a secure URL throughout as well as support from PCI security standards council so that your personal and payment card details are protected.
There are clear policies for responsible gaming, with dedicated pages detailing player safety and gambling addiction awareness and support. The site also includes a link to BeGambleAware.org.
Payments & Withdrawals
The minimum withdrawal is a reasonable £10 and equally fair wagering requirements.
You can pay using a number of different methods, including Visa, Visa debit or electron, Mastercard, Maestro, JCH, Solo, Switch, NETeller and Discover. You can also pay by phone with a minimum deposit of £10 and maximum of £30 daily. The only thing that could be improved would be a working PayPal option.
Minimum withdrawal amount is £20, and usually takes the standard 3-5 working days for transfer. However, in the T&Cs they list 6 business days as the maximum time for transfer to debit and credit accounts.
Customer Support
Although there is no option for contact on the phone, there is a 24/7 email and live chat service offered for any problems or support issues you may have. There is a chat link on every page, but for the formal contact page you have to go to the site’s footer.
Live chat can be kept open in the bottom right hand side of your screen, and once you’ve either logged in or entered suitable details for yourself, the support team are on hand to help, with a reasonably fast response time. FAQ’s are clearly marked and offer an array of useful questions which provide detailed answers.
Bonuses & Promotions
PlayCasinoGames has a series of regular and more special promotions which are frequently updated. With a 100% welcome deposit and bonuses of up to £200, promotions include seasonal offers (currently an autumn gold special) as well as both daily and weekly deals.
There is a Sunday special happy hour which offers free spins between 12pm and midnight (GMT) when you deposit £10. For those of you who hate Monday’s), their Monday Madness promotion gives personalised offers to each individual player via a deposit code sent to your email address each Monday.
Terms and conditions are clearly highlighted and any rules are explained accordingly.
Device Compatibility
The platform is available on all common mobile and tablet devices with an experience which is as good on a smaller screen as it is on a laptop or computer device. As the games pop up as a new overlay on the screen, they don’t feel too small or close together. Games load quickly even on the mobile counterpart. They are neat and compact so your use is as smooth as if your device had a wider screen. Although there is not a specific app to download, you can add the game to your home screen on smart phones quite easily.
Variety & Originality
On the surface, it appears there are a huge variety of games on offer here, because there are so many game providers listed. Currently there are 28 providers listed, including NetEnt and MicroGaming. However, on closer look some of the providers, when opened in the search, come back with no results, somewhat misleading and meaning there is less variety than initially perceived.
Six of the providers come back with zero results, so there are no games on offer from these providers to play. This does leave some great provides however, including Big Time Gaming, Scientific Games, Blueprint Gaming, Lightning Box, Next Generation Gaming, Microgaming and NetEnt.
Aside from a small amount of novelty film and television games like Ted, Jurassic World and Game of Thrones, the games use the same software as other sites, so there is little originality.
For roulette or blackjack, there are plenty of options. There are also 14 ‘casual’ games for bingo players which have a good mixture of themes.
Loyalty & Rewards
If you are a regular player at PlayCasinoGames they have a VIP room which offers discounts, bonuses and special promotions. The more you play the higher you can climb on the loyalty ladder, meaning better benefits. For every £16 you wager in the casino you earn one VIP point, these add up to determine your VIP level each month. You start as a VIP bronze and can work your way up through five levels. Being a Diamond VIP member includes personalised services tailored to your individual tastes.
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