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What we recommend instead
21.co.uk Verdict
Admittedly, 21.co.uk has big shoes to fulfil when you compare it to its sister casino, LeoVegas. Currently, there are two main areas for improvement. There needs to be a greater choice of payment methods and more detail on the VIP programme. But, in other areas, 21.co.uk is impressive. It boasts an enormous selection of slots, a multi-choice no-deposit offer, live casino games, and first-class customer service.
Percentage score
Design & Usability
21.co.uk has a more serious feel than its sister casino, LeoVegas. This is partly due to its solemn colour scheme – a black background with bright blue menus and buttons – and partly due to the mysterious white smoke that swirls around the images of the players and live dealers that appear in the ad banner. Overall, it looks professionally designed, and more importantly, it’s easy to find your way around.
Across the top of the screen, there’s the menu system which lets you visit the main areas of the site such as Games, Payments, Promotions, and Support. Right next to it, there’s a search box that lets you search for games without even having to enter the lobby.
The sliding ad banner takes you through the different welcome offers that are currently available, and beneath it, there’s the games lobby which includes a choice of six tabs.
Software & Gameplay
The lobby uses lines of tiles to show you all of the different games you can try, and they’re divided into six different categories (N.B., Featured, Slots, Jackpots, Live Casino, Table Games, and Instant Win).
Each game comes with an “I” information button that gives you a brief overview, and detailed information on how to play.
When you launch a game in demo or real-money mode, it opens in a large overlay page which can be maximised to full-screen. Along the top of the screen, there are buttons which let you access your account, recently played games, and customer support.
Safety & Security
21.co.uk is licensed and regulated by the UK Gambling Commission. However, although we don’t double the site’s reputation as LeoVegas Gaming PLC is a highly-respected gambling operator, we really feel that there should be clear information on how safety and security are handled.
Payments & Withdrawals
Unlike LeoVegas, 21.co.uk only offers a handful of payment options, which are Visa, Visa Debit, Visa Electron, Paysafecard, and MasterCard. We strongly feel that more e-wallets should be made available as not everyone owns or wishes to use credit cards online.
Withdrawal requests automatically sit as “pending” for 48 hours, after which they are approved and should reach you within three to five business days.
Customer Support
The customer service team can be reached by email, live chat or post. Emails are responded to within 24 hours while the live chat service operates between 8 AM and 12 AM daily.
Bonuses & Promotions
It’s extremely impressive to see that 21.co.uk not only offers a no-deposit bonus, but also gives players the chance to choose which deal they wish to claim. The choices include a £10 free no-deposit bonus, a 10x multiplier on wins obtained from a £1 free welcome bonus, and a free £5 bonus with all wins doubled. However, the terms and conditions are quite lengthy, and the main clauses to watch out for are the £990 wagering target and £50 maximum withdrawal for non-depositors.
When you make your first deposit of £10 or more, you can claim a 100% welcome bonus of up to £221, and before you can convert any bonus winnings to real cash, you must first meet the 40x play-through requirements.
At the time of writing, there’s only one monthly special offer to take advantage of. It gives you thirty seconds of unlimited free spins when you stake £20 on specially selected slot games. Thankfully, unlike the no-deposit bonuses, the unlimited free spins offer comes with zero wagering requirements.
Device Compatibility
Information on the 21.co.uk Casino app can be found in the homepage introduction. There are apps for both iOS and Android devices, but you can also play by visiting the casino using your device’s internet browser.
The apps are professionally designed, and use a very similar layout to the desktop site.
Variety & Originality
21.co.uk Casino works with some of the best gaming developers in the industry, including NetEnt, Microgaming, IGT, Bally, Realistic Games, and Evolution Gaming.
There are currently 355 online slots including the likes of Action Bank, Rainbow Riches, Gonzo’s Quest, Napoleon: Rise of an Empire, Da Vinci Diamonds Masterworks, Epic Monopoly, Starburst, Cleopatra, Yoyo’s Wild, Irish Riches Megaways, Raging Rhino, Montezuma, and Siberian Storm.
There are 35 jackpot games including Fluffy Favourites Fairground Mega Jackpot, Wish Upon a Leprechaun, Andy Capp, Winstar, The Naked Gun, Super Diamond Deluxe, and Genie Jackpots.
There are just 22 table games at present, which may not be enough to please all players, but there are still some interesting choices to try such as Key Bet Roulette, 3 Card Brag, Monopoly Roulette Hot Properties, Ultimate X Poker Ten Play, Baccarat, and Blackjack Perfect Pairs/21+3.
The live casino features poker, baccarat, roulette, and blackjack tables that are powered by one of the best live dealer game creators in the world, Evolution Gaming.
Finally, there are several instant wins which range from Ultimate Keno, Jackpots of Goo, and Scratch 4 Gold to Beehive Bedlam Reactors, Deal or No Deal – What’s in your Scratch Card, and Hi-Lo Gambler.
Loyalty & Rewards
Unlike LeoVegas, 21.co.uk only offers a handful of payment options, which are Visa, Visa Debit, Visa Electron, Paysafecard, and MasterCard. We strongly feel that more e-wallets should be made available as not everyone owns or wishes to use credit cards online.
Withdrawal requests automatically sit as “pending” for 48 hours, after which they are approved and should reach you within three to five business days.
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