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Lucks Casino Verdict
The main benefit of joining Lucks Casino is that you’ll have a huge array of games to choose from, and if you love live dealer games, even better! The promotions are varied, but the high wagering requirements may put some players off.
Percentage score
Design & Usability
Lucks Casino uses a black honeycomb-effect background that might seem a trifle boring if it weren’t for the colourful graphics that appear in the main ad banner. We like that the brand logo (which uses a gold casino chip design) continually rotates through a series of flags to indicate which countries are permitted to play at the site as it helps to give the casino a multi-cultural appearance.
There’s a nice, big button visible at the bottom of every page (N.B., you really can’t miss it as it’s hot-pink) that launches the live chat service, and the Login and Sign-Up area is designed to look like a hanging sign at the top of the homepage.
The homepage gives you a helpful overview of the casino’s most popular games, as well as recent news, blog posts, and promotions. And, down at the very bottom, you can read lots of interesting information about Lucks Casino such as how to fund your account via SMS billing, the number of games on offer, the welcome bonus, and the types of games that are on offer.
Software & Gameplay
Overall, the ProgressPlay software that Lucks Casino uses is pretty impressive, and gives you access to all manner of games. The lobby and cashier are easy to navigate, and you can enjoy the games in real-money and demo modes (with the exception of live dealer games). But, it would be useful if you could search for games or filter the selection by A-Z or genre.
Safety & Security
Lucks Casino is regulated and licensed by the Malta Gaming Authority and the UK Gambling Commission. The site uses the latest encryption and protection technologies to keep your financial and personal details safe.
Payments & Withdrawals
Lucks Casino accepts a wide range of deposit methods including debit and credit card (N.B., MasterCard, Switch, Solo, Diners Club, Maestro, and Visa), e-wallets (N.B., Skrill and Neteller), Paysafecard, Pay by Phone, Trustly, and Fast Bank Transfer.
The minimum amount you can top up your account with is £10, and when you’re making a withdrawal request, you can cash-out £20 or above. Cashing-out takes a bit of patience as requests are only processed after a three-working-day pending period.
Customer Support
We’re impressed that 24/7 live chat support is offered, but on the other hand, it’s disappointing that there’s no way for members to get in touch with the customer service team via telephone or email – only by completing an online enquiry form.
Bonuses & Promotions
The welcome bonus at Luck Casino is the same as at other ProgressPlay casinos. Although it offers you a 100% welcome bonus on your first deposit of £10 or more, and can give you up to £200 of extra funds to play with, it does have higher-than-ideal wagering requirements of 50x associated with it.
There are stacks of interesting offers to choose from on the site’s Promotions page, including regular and seasonal offers. So, if you fancy picking up free spins, reload bonuses, cashback, and more, be sure to check it out.
Device Compatibility
The site’s Mobile page shows you all of the different titles that are available for mobile phones and tablets, and there’s a good overview of the perks that Lucks Casino associates with playing at its site on the move. But, as there’s no dedicated mobile app (just a mobile-friendly website) and a lack of instructions on how to play via a mobile device, we have no option but to award Lucks Casino three stars for this category.
Variety & Originality
Lucks Casino is brimming with choices, and some of the best gaming providers are included in the mix such as NYX Interactive, Microgaming, NextGen, NetEnt, and Elk Studios.
The online slots range from Cleo’s Wish, Renegades, Blood Queen, and The Legend of Shangri-La to Warlords – Crystals of Power, Thunderstruck II, Fruit Blast, and Gonzo’s Quest.
There are some mighty tempting jackpots on offer in the Jackpot Slots section of the lobby, including Rhyming Reels – Hearts and Tarts, Divine Fortune, Stellar Jackpots with Dolphin Gold, Lotsaloot, Tunzamunni, and King Cashalot.
If you prefer to play casino games, you can enjoy everything from 3D European Roulette, Blackjack Single Deck, and Aces and Eights to Monte Carlo Blackjack, French Roulette, and Double Bonus Poker. But, make sure you don’t pass up the opportunity to visit Lucks Casino’s live dealer tables where you can play Live Automatic Roulette, Club Roulette, Live Blackjack, Live Baccarat, and multi-player games.
Loyalty & Rewards
The VIP Room allows all players to work their way towards VIP benefits such as VIP customer support, birthday and anniversary gifts, and a personal account manager. The VIP page tells you how many points you must collect to reach each VIP level, and it’s worth being aware that getting promoted takes time and a lot of money.
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