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The Phone Casino Verdict
We like the concept of The Phone Casino, and love that it offers daily free spins to non-funded players. However, the design of the site could be improved for desktop players to make it more user-friendly, and we’d like to see more promotions made available.
The biggest attraction of The Phone Casino (in our opinion) is the excellent game variety and uniqueness offered by the site.
Percentage score
Design & Usability
The setting for The Phone Casino is Times Square in New York, and your eyes are immediately drawn to the bright lights and billboards that fill the background.
Right in the centre of the screen is the introductory offer, which states that new customers can claim one hundred free spins every day with no deposit required. So far, so good, right? Well, not necessarily, as there’s no mention of a welcome offer for funded players.
On looking at both the main menu and the drop-down menu, there are several pages that you’d expect to find which are absent, and it turns out that two of them (N.B., Promotions and Support) are lurking in the website’s footer. The Terms and Conditions are also hard to find as they’re hidden away within the expanding menu button on the left, underneath the no-deposit offer advert within a drop-down section titled “The Legal Stuff”.
In this instance, The Phone Casino highlights the fact that you can easily make an online casino look attractive, but when not enough thought is put into making it user-friendly, you’re likely to confuse or lose potential customers.
Software & Gameplay
The casino is powered by software developed by the owner of the site, Small Screen Casinos.
There are three different games lobbies – Casino, Slots, and Live Casino – each of which is broken down into several categories. For example, the slots lobby offers you a choice of Exclusive, 3 Reels, 4 Reels, 5 Reels, Jackpots, and A-Z.
Each game thumbnail is accompanied by a Play button and an information button, the latter of which provides you with a game overview, the game rules, and the option to add it to your favourites.
The games load fairly quickly in the current browser window against a black background, and you can exit back to the lobby by clicking the menu button on the left-hand side.
Safety & Security
The Phone Casino is regulated and licensed by the Alderney Gambling Control Commission and the UK Gambling Commission. The site uses a secure URL and SSL encryption.
Payments & Withdrawals
Funding your account can be done via Pay by Mobile, credit card, debit card, bank transfer, Skrill or Paysafecard.
You can set your own daily deposit limits, and withdraw up to £10,000 per month. You can request three free withdrawals per month, and additional withdrawals are subject to a £10 fee per withdrawal.
The withdrawal processing times are not stated.
Customer Support
Help is available by live chat, email, telephone, and post. The live chat and telephone options are available between 9 AM and 10 PM from Monday to Friday and midday until 8 PM on weekends, excluding bank holidays. However, when we tried to access the live chat service at 9.15 AM on a Thursday morning, it was offline.
Bonuses & Promotions
As The Phone Casino is one-of-a-kind, its promotions are unique. However, there only appears to be one promotion to take advantage of. It’s a free welcome bonus for new customers which sounds as though it gives you 100 daily free spins with no deposit required and zero wagering requirements. But, when you look at the terms and conditions, it’s actually a daily freeroll entry, and there’s no explanation of how it works other than “winners are announced the following day and cash is put straight into your wallet”.
Device Compatibility
With a name like The Phone Casino, you can be sure that the site is mobile-friendly. There are mobile apps for iOS and Android devices, and you can even play via your device’s web browser if you prefer. The mobile apps benefit from a more user-friendly design than the desktop site, and the choice of games is pretty much the same.
Variety & Originality
As The Phone Casino runs on bespoke software and has no sister sites, the library of games is entirely unique. There are also thirteen exclusive games available, including Reels of Luck, Wonga Wheel, and Crazy Jewels.
The video slots category features Win Sum Dim Sum, Wild Toro, and The Rift while the jackpot slots include Kronos Unleashed, 99 Time, Fluffy Favourites, and Piggy Payout.
There are both live and non-live casino games to discover, which range from Live Immersive Roulette, Double Zero Roulette, Live Blackjack, and Blackjack Suit ‘Em Up to Live Baccarat Squeeze and Risk It.
The video poker options include Deuces Wild, Jacks or Better, and Aces and Faces.
You can also play scratch cards like Big Foot, Sugar Rush, and Pieces of 8, as well as skill games such as Red Card, Spin Lotto, and 7 Up, plus keno.
Loyalty & Rewards
The Phone Casino doesn’t operate a VIP or loyalty system, but it can award players bonuses via weekly promotions, tournaments, and deposits. Plus, it can offer bonuses or free spins at its discretion for customer loyalty.
Unlike the daily free spins deal, bonuses at The Phone Casino are subject to rather horrific 200x play-through requirements.
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