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Simba Slots Verdict
Overall, Simba Slots is a well-presented online casino that complies with the industry’s high regulations and ensures that its gaming library is filled with popular provider’s names.
However, the site has its’ cons with the lack of 24/7 support and a rather limited FAQs section, which could be improved for a better customer experience.
The site also does not have a VIP club which can be a turn off for some players, who value a more personalised experience. Although, there is an option to join a loyalty scheme and benefit from a range of regular promotions nonetheless.
Design & Usability
The site has a vibrant African savannah theme, reminiscent of the lion king. The homepage invites you to join Simba Slots with an easy sign up banner and a roaring no-deposit welcome offer.
There are also useful playful paw symbols for easy menu navigation, where players can find trophies, games and promotions. However, there is no obvious payment methods section on the site, which could be improved to avoid confusion and allow for the fun to begin as soon as possible!
Software & Gameplay
The site is powered by reputable software providers, including XPH Software, Amaya, WMS and others. With an impressive library of over 1150 games, there is a choice of table games, roulette, blackjack, slots and baccarat. Alongside others, there are titles such as Treasure Mine, Gonzo’s Quest, Punto Banco.
Safety & Security
The site is operated by Jumpman Gaming Limited and is licensed by the British Gambling Commission, as well as the Alderney Gambling Control Commission for players outside the UK. The site has an SSL protected pathway link, ensuring safe and secure payment and registration methods.
However, despite the two contact options, there is no 24/7 customer support which is disadvantageous.
Payments & Withdrawals
The site supports major debit and credit cards like Visa, Maestro, Mastercard as well as Paypal, PaySafe Card and Pay by Mobile. This ensures secure and accessible deposits and withdrawals in line with the site’s user details protection regulations.
We found depositing to be simple, with lots of different banking methods and quick banking times. The withdrawals were also quite speedy, with no fees attached.
Unfortunately, Simba Slots has two contact options – via email and Facebook messenger. The site lacks 24/7 customer support and a live chat or phone line number, making the contact options selection fairly underwhelming. The expected response time to email queries is 2 business days.
However, if a player needs to inquire about responsible gambling tools, they have the option to apply these to their account themselves without contacting the customer service team.
Bonuses & Promotions
On the home page, players are instantly greeted with a fantastic no deposit welcome offer of 20 free spins on Fruit Party. The wagering requirement for this is x65 and must be claimed within 7 days or result in the loss of the bonus.
The online casino also has regular promotions, which are both time-limited or ongoing, like Birthday Bonus free spins and Euros Free Spins.
Regular players are likely to benefit from these rewards and earn trophies for more perks as they deposit and play more, however, there is no VIP club for personalised premium benefits.
Terms & Conditions: New Players Only, No Deposit Required, Valid Debit Card Verification Required, £8 Max Win Per 10 Spins, Max Bonus Conversion £50, 65x Wagering Requirements, Full T&Cs Apply.
Simba Slots is fully optimised to play on both desktop and mobile devices, including tablet and mobile – play your favourite games anytime, anywhere! Ensuring that all games have the best graphics, players experience is not compromised by the lack of an app, as the web version provides an opportunity for fast loading screens and instant play.
Variety & Originality
Simba Slots has an extensive library with 1150+ games, which can be easily navigated and browsed through in the menu lobby. Powered by names like NetEnt and Microgaming, online slots, table games and others are coming to life right in the comfort of your home! Complimented by regular game-specific promotions like Fluffy Fridays, players can benefit from free spins on a variety of selected games.
Loyalty & Rewards
Simba Slots offers a loyalty scheme of several levels, each of which can be attained through earning points and trophies alongside playing and depositing for a period of time. As well as this, regular players should keep an eye out on regular monthly and themed promotions, so that they can benefit from various perks, such as free spins.
The casino, however, does not offer a VIP club membership option, and therefore players may miss out on personalised benefits.