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Reel Island Casino Verdict
Reel Island Casino is a nice-looking site and it feels a little different to others, which is always a massive plus point. However, there are a few downsides that make the site feel a little disappointing, such as an incomplete VIP system that’s currently not very helpful. A solid game selection and regular promotions help a lot with this, so Reel Island is still going strong. New players will probably get more out of this site.
Design & Usability
Reel Island Casino has a typical island paradise theme, which you can see through the main graphic panel, showing Gonzo of Gonzo’s Quest relaxing with his mobile on a sunny beach. There’s also some nice art from Aloha. However, for the most part, that’s the theme done with. The site has a plain but appealing blue background, with strips of yellow for the top area. One nice touch is an animated logo, where the word ‘REEL’ spins on slot reels.
The site has a big top are with your login details and large buttons for navigation. You also have a language selector up there and a shortcut to live chat. The various site pages are clearly laid out and have side panels with graphics and winner names. Some text could stand to be bigger, but this is generally a very nicely laid out site.
Software & Gameplay
Head to the slots section and you’ll see tiled games as usual. These can be sorted by popularity, name and provider. You can also search for a specific game. Hovering over a game gives you a choice of real or fun play.
The games load in a snap, but they appear in a pop-up window and pretty small, at that. You can make this larger, but may get a little stretching. There are no special overlay controls here, just the basic setup.
Safety & Security
Reel Island Casino is licensed and regulated by the UK Gambling Commission and the details of this can be found on the site footer. This means that the site is audited for fairness.
The site has a secure certificate for all pages, using the popular GeoTrust brand for encryption. There’s also a responsible gaming area with links to useful organisations like Gambleaware.
Payments & Withdrawals
The deposit system may confuse you at first, as you put in an amount before selecting a method. However, it is straightforward and easy to follow. Withdrawals take up to 2 business days to be accepted, but after that should take the usual times.
Reel Island Casino accepts payments via MasterCard, Visa, Maestro, SEPA bank transfer, Skrill, Boku, Neteller and PaySafeCard. A good mixture, but lacking PayPal.
Click the contact button to get a nice, clear support page with plenty of information. This shows you the contacts available and has a few FAQs, but the site really could use with more, to make life easier.
You can reach Reel Island Casino through email and live chat. The site does not have a phone option, but the live chat service is very useful and it’s open 24/7.
Bonuses & Promotions
Reel Island Casino reels you in with a three-part deposit bonus, worth a total of £700 and 100 spins. Your first deposit can be matched by 100% up to £100, with 25 free spins on Starburst. Your second gets 50% up to £200, with 25 spins on Aloha Clusters. Your third gets 25% up to £400, with 50 spins on Guns ‘N Roses. Nice offers, but they get worse as they go on. You need to wager through your bonus and deposit 35 times before you can withdraw.
The site also offers several weekly promotions. Monday Blues Buster offers a £50 casino bonus and 10 spins on your first deposit of the day. Tuesdays offer a mystery bonus for 10 members and Wednesdays offer free spins. These are nice offers, but not unique to this site.
On the main page, you’ll see a mobile link, which can tell you what the site offers and how to find it. You can enter your number to request a link to the mobile site, or just visit the site on your phone browser.
The site is compatible with most devices, but specifically Android and iOS devices. There are no apps, but it is a good mobile site and flows along well. You can easily flick between different categories of games, or access your account with a few taps.
Variety & Originality
There’s no shortage of slots at Reel Island Casino, thanks to a mighty 18 providers. This guarantees a nice mixture of slots, not just the top names, but of course including them too. You have Microgaming, NetEnt and Lightning Box games, plus Amaya’s comic book titles, Elk Studios with Electric Sam, Leander with Zombie Rush and games by Nyx, Thunderkick and more. This includes a raft of jackpot slots!
Reel island has a good table game setup too, offering over 30 titles of roulette, blackjack, baccarat, punto banco, Texas Hold’ Em and more. You’ll see live dealer games by NetEnt, some casual fun games, bingo games and virtual sports! This site really covers most casino gaming.
Loyalty & Rewards
Reel Island Casino lets you earn loyalty points as you play, so you can eventually convert them to credit. The site also has loyalty levels, which work like VIP tiers. Earning points will let you rise the ranks.
There are five tiers here, from Bronze to Platinum, which clearly tell you the points needed. You need to maintain your level of spending to stay at your current tier, so they aren’t cheap. You can earn (up to) 3 loyalty points with £10 spent, but you need 5,000 to get off the starting tier! Furthermore, there are no special benefits to being higher up the tiers, or at least none advertised on site.