If your mission is to find a fun Irish-themed casino, O’Reels is unlikely to have you kissing the Blarney Stone with excitement due to its lack of all things Irish. However, if you can overlook the casino’s boring appearance, you’ll find an exciting collection of games within.
Design & Usability
The real shame about O’Reels is that despite giving the casino an Irish-sounding name, the owners have done little else to give the site any personality that would help it to stand out from other ProgressPlay sites, except for the bright-green brand logo which is displayed in a Celtic-inspired font at the top-left.
So, essentially what you have is the standard ProgressPlay skin, which usability-wise, is fine. There are links to the Promotions and Support pages at the top of the homepage with a registration/login area to its right.
A banner showing the welcome offer and current promotions automatically changes every few seconds, and underneath it, you’ll find the games lobby with a variety of tabs for each game type.
There’s no introduction or any other explanatory text which is unique to O’Reels.
Software & Gameplay
O’Reels is a ProgressPlay casino, which means that it benefits from snappy, user-friendly software that efficiently delivers everything from the games and loyalty programme to the promotions and live chat service to customers. Whether you’re on a desktop or mobile, navigation is a walk in the park, and you can choose to play games for fun or with cash.
Safety & Security
O’Reels is regulated and licensed by the Malta Gaming Authority and the UK Gambling Commission. The site uses the latest encryption and protection technologies to keep your financial and personal details safe.
Payments & Withdrawals
O’Reels accepts an extensive range of banking methods including debit and credit card (N.B., Visa, MasterCard, Maestro, Switch, Solo, and Diners Club), e-wallets (N.B., Skrill and Neteller), Paysafecard, Pay by Phone, Trustly, and Fast Bank Transfer.
£10 is the minimum deposit amount while £20 is the minimum withdrawal amount. Ideally, withdrawal processing could be improved as it currently takes three working days for withdrawal requests to move statuses from “pending” to “approved”.
Customer support can be contacted via live chat and online contact form 24/7, but it would be good if a telephone number was also available.
Bonuses & Promotions
The standard set of ProgressPlay promotions are offered, and the first thing you may wish to do as a new player is to claim the welcome offer. Simply make your first deposit of £10 or above, and you’ll receive a 100% bonus (up to a max. of £200) plus some free spins. However, before you can withdraw any winnings, you must play through your bonus no less than fifty times.
The other offers range from cashback on the casino’s live dealer tables, surprise weekly bonus rewards, and reload bonuses and free spins. There are often monthly promotions, but at the time of our last visit, we were unable to find any.
A brief section in the FAQ confirms that O’Reels is compatible with mobile casino devices. There are no apps required as the casino’s HTML5 website adapts to smartphones and tablets automatically. From our findings, mobile players have pretty much the same choice of games as desktop users, including live casino games, which is great.
Variety & Originality
Lucks Casino is brimming with choices, and some of the best gaming providers are included in the mix such as NYX Interactive, Microgaming, NextGen, NetEnt, and Elk Studios.
The online slots range from Cleo’s Wish, Renegades, Blood Queen, and The Legend of Shangri-La to Warlords – Crystals of Power, Thunderstruck II, Fruit Blast, and Gonzo’s Quest.
There are some mighty tempting jackpots on offer in the Jackpot Slots section of the lobby, including Rhyming Reels – Hearts and Tarts, Divine Fortune, Stellar Jackpots with Dolphin Gold, Lotsaloot, Tunzamunni, and King Cashalot.
If you prefer to play casino games, you can enjoy everything from 3D European Roulette, Blackjack Single Deck, and Aces and Eights to Monte Carlo Blackjack, French Roulette, and Double Bonus Poker. But, make sure you don’t pass up the opportunity to visit Lucks Casino’s live dealer tables where you can play Live Automatic Roulette, Club Roulette, Live Blackjack, Live Baccarat, and multi-player games.
Loyalty & Rewards
There are five VIP levels at O’Reels, and you can make headway through the system by collecting VIP points with each deposit that you make to your account. You don’t need any points to become a Bronze VIP, which entitles you to a few perks such as the ability to convert your points to cash, a monthly newsletter, and online VIP Room status. However, you’ll need to reach at least level 4 to qualify for what we feel are true VIP rewards like anniversary bonuses, personal account managers, birthday presents, VIP support, and personalised gifts.