Monte-Carlo Casino is the online version of one of the world’s best-loved land-based casinos. So, if you don’t fancy the airfare to Monaco, you can still enjoy the thrill of the brand’s exclusive gaming experience and superior customer service by playing many of its most popular games online. The site is particularly popular with high rollers, although there are many cost-effective choices for players with more modest budgets. There’s a unique loyalty club and a steady supply of promotions that let you discover the latest games with free spins, play for huge cash prizes, and win VIP holidays. So, does Monte-Carlo Casino live up to our expectations? Find out as we report on our findings as a new member of the site.
Monte-Carlo Casino uses a simple and well-organised interface that makes it possible to see the various games that are available as well as this month’s special offers. There’s also a rotating banner at the top of the homepage that displays the largest progressive jackpots that are up for grabs and the latest big winners. The only thing we found a trifle disappointing is the lack of an eye-catching background (N.B., it’s plain white with a small grey diamond-shaped border) as it fails to reinforce the operator’s world-famous brand image and would look far more attractive if an image of the physical Monte-Carlo Casino was used.
At the top of the site, there’s a small navigation menu that lets you view information about playing on your mobile, the accepted payment methods, details of the Cercle Club (the exclusive loyalty scheme) and the current promotions. You can also log in or create a new player account.
Although the customer service is top-notch, it’s not available 24/7. The live chat service runs from 10 AM to 11 PM, 7 days a week, and you can also use the online contact form or email address provided on the Help page which state you should expect a response within 24 hours. We feel it would be beneficial if a telephone number was provided.
Free Spins Casino benefits from one of the most professional and helpful customer service teams we’ve ever encountered, and there are several ways to contact them. You can use the live chat program, telephone, email, or use the online contact form, and all of these methods are supported 24 hours a day, 7 days a week.
Although the promotions are rather limited in number, the ones that exist are both unique and exciting. New players can claim a welcome bonus of up to £200 when making a first deposit of £10 or more, and the wagering requirements of 40 times are fairly average for an online casino of this size.
The biggest offers are the monthly prize draws, which give you a chance to win cash prizes every week and win luxury holidays. Although the prizes change each month, previous promotions have awarded winners a VIP trip around the world, a holiday to Finland worth €10,000, and a rock star experience in London. Also, when you play on selected games, you can earn free spins.
Monte-Carlo Casino runs on NetEnt software, which is (with the exception of Playtech) the best platform you could hope to find. It provides smooth, consistent, and enjoyable gameplay, and also allows you to play almost every NetEnt slot under the sun, as well as top-quality live dealer games. The software is instant-play, so you don’t need to download the casino client prior to playing.
It’s great to see that Monte-Carlo Casino has a dedicated Mobile page. It explains that you can access the casino directly through your mobile web browser or scan the QR code on the page, and that both tablets and mobile phones are supported.
All payments and transactions are secured using SSL encryption.
The number of games on offer is impressive, and you can choose from slots, table games, video poker, or live casino games. The software suppliers include Microgaming, NetEnt, WMS, and Lightning Box Games among others, and the progressive jackpot slots range from Mega Fortune and Hall of Gods to Mega Jackpots Wolf Run and Arabian Nights.
However, there are no original games on offer, and we feel that there should be a wider selection of jackpot slots.
Monte-Carlo Casino caters for the following payment methods: Visa, Visa Electron, MasterCard, Maestro, Bank Transfer, Paysafecard, Neteller, and Skrill. You should be aware that deposits via credit card can incur a 2% fee if your deposit is less than €100.
The Cercle Club is exclusive to Monte-Carlo Casino, and you can earn Cercle points by playing real money games. Each month, your current points total is taken into consideration, and if appropriate, you are promoted to the next loyalty level.
The VIP benefits include priority withdrawals, exclusive promotions, a dedicated concierge, VIP trips and experiences, and more.
There are eight different levels, and the amount of points you need for each level is clearly displayed on the Cercle Club page. While you only need one point to become a Green (Level 1) member, you’ll need to spend some serious cash to get to Level 3 or higher. For example, you need 500 points to get to Red (Level 3) and 1,750 points to reach Bronze (Level 4) which mean you’ll need to spend £5,000 or £17,500 on slots respectively, twice that amount on roulette games, ten times the amount on baccarat games, or twelve times the amount on blackjack games.
When it comes to safety and security, we’re in no doubt that Monte-Carlo Casino is an extremely trustworthy operator. Plus, it also runs some excellent prize draws when you have the potential to win trips and experiences that money can’t buy. However, the lack of 24/7 support for non-VIPs and the way that the loyalty club is tailored to high rollers with plenty of money to burn means that your average player may feel left out in the cold.