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Mongoose Casino Verdict
Although Mongoose Casino isn’t as well-stocked with card and table games as we’d like, and the withdrawal fees are a bit of a sting in the tail, there’s still a tasty collection of online slots to enjoy and some great promotions and bonuses.
Percentage score
Design & Usability
If you’re wondering where the name Mongoose Casino comes from, the operator explains it in a nutshell on the “About Us” page. Apparently, the casino and its mongoose logo are “inspired by the ancient philosophy of Feng Shui, “and the mongoose – an enduring symbol of fortune” in the Tibetan Buddhism tradition.
The main colours that are used in the site’s design are black (for the background) and red and gold writing. Although the site is nicely laid out, the scrolling banner that rotates through the welcome bonus and other current promotions seems overly large, occupying the full page, meaning you have to scroll down to take a look at the games lobby.
The drop-down menu at the top left lists of the different game types, as well as various pages such as About Us, Support, Security, Payment Options, and Terms and Conditions.
Software & Gameplay
Because Mongoose Casino uses proprietary software, it’s able to work with multiple software providers, including Microgaming, Iron Dog Studio, 1×2 Gaming, Quickspin, and Pragmatic Play.
Mongoose is an instant-play (i.e. no download required) casino that makes it easy to find your favourite games and add and withdraw funds via the cashier.
Our only criticism is that you can’t play any games in demo mode.
Safety & Security
Mongoose Casino is licensed and regulated by the UK Gambling Commission and displays the eCOGRA “Safe and Fair” mark of approval.
SSL security is provided by industry leader, Thawte, and there’s plenty of information regarding problem gambling, as well as a page dedicated to “fairness and trust”.
Payments & Withdrawals
You can fund your Mongoose Casino account using Visa, Mastercard, Skrill, Neteller, Instant Banking, Bitcoin, Paysafecard, Instadebit, ecoPayz, Neosurf or Flexepin. While there are plenty of eWallet options, we would like to see PayPal added.
If you are interested in other Paysafecard Casinos, there are plenty of other sites to choose from.
The minimum deposit amount is just £10 for most banking methods. However, it’s not such good news regarding withdrawals, as the minimum withdrawal limit is £20 and you can only make one free withdrawal every month. Any additional withdrawals are subjected to a 3.9% processing fee.
All withdrawals are processed within 24 hours and are returned instantly if you’re using an eWallet. Debit and credit card withdrawals can take up to seven working days.
Customer Support
Both live chat and email are available 24/7, which is excellent. However, it would be good to see telephone support on offer as well.
There’s a decent Help section too, which lets you look up answers regarding banking, forgotten account details, registration, casino bonuses, and more.
Bonuses & Promotions
It’s great to see some exclusive promotions and bonuses on offer at Mongoose Casino, and the dual welcome bonus is certainly more generous here than at some online casinos.
You can enjoy a 150% match bonus of up to £45 on your first deposit and 50% extra (up to £155) with your second deposit. The wagering requirements of 30x are fairly middle-of-the-road.
It’s worth noting that Mongoose Casino lets you choose your own promotion as a new member. You can either opt out of the promotion, claim the welcome package mentioned above or choose Cash Kickback which lets you exchange your comp points for cash rewards rather than prizes and other bonuses.
Reload Wednesdays allows you to claim a 50% match bonus of up to £150 every Wednesday, and every funded customer is entitled to a birthday bonus.
Device Compatibility
Although there are no Mongoose Casino mobile apps, the casino accommodates mobile gaming through almost all mobile web browsers. All of the casino’s games are designed using HTML5 which optimises their performance on smartphones and tablets.
Mongoose Casino recommends that you use one of two operating systems to access its mobile site – either Android 2.0 Éclair+ or iOS 3.x+.
Variety & Originality
There are over 400 slots on offer, including hit titles like Mega Moolah, Immortal Romance, Game of Thrones, Thunderstruck II, Gods of Olympus, Avalon, Ariana, Agent Jane Blonde, Break Da Bank, Sure Win, Burning Desire, and Playboy Gold.
Mongoose Casino is lacking in other areas, however, as there are no live casino games available, and only 14 table games on offer.
Loyalty & Rewards
VIP membership is based on your weekly account activity, and there are five levels in the scheme. VIPs receive between 15% and 25% cashback on their net losses, as well as invitations to exclusive hospitality events, faster withdrawals and lower transaction fees, official Mongoose Casino merchandise, dedicated customer support, and exclusive promotions and bonuses.
Non-VIPs can earn comp points which can be exchanged for bonuses.
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