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Lucy Casino Verdict
While only the more grown-up theme helps to set Lucy Casino apart from its sister sites, there are plenty of games at your disposal if you’re looking for a reasonable selection of slots that can be enjoyed at home or on the move. The recent addition of bingo games may mean that players only need to join one site rather than two separate casino and bingo brands, but when it comes to limited customer support hours and high bonus wagering requirements, Lucy isn’t as 100% juicy as we’d hoped.
Percentage score
Design & Usability
Many Jumpman Slots brands use cartoon-like illustrations and fun themes such as Cop Slots, Slots Kingdom, and Wizard Slots. But, Lucy Casino comes across as a site for the discerning female player.
Slick and smart black, grey, and blue colours contribute towards the design of the site, and the “Lucy” whom the brand is named after is a smartly-dressed female relaxing in a leather armchair with a hint of a smile across her face.
The members’ area is displayed in the top-centre, and there’s also an invitation to “Join Now” underneath the welcome offer banner which details the Mega Reel promotion.
The concise menu, which runs horizontally across the top of the page, lets you look at the current promotions, the Trophies rewards system, and the games, and if you continue to scroll down, you can take a look at some of the featured games, latest big wins, and general information about the site.
The only criticism that we have is that the Contact Us page is hard to find as it’s hidden away in the website’s footer.
Software & Gameplay
The software that runs Lucy Casino comes courtesy of the site’s operator, Jumpman Gaming. The Jumpman Slots platform comes with a varied selection of bingo games, slots, and jackpot games, as well as a few table games and instant wins. The banking system is basic but easy to use, and you can filter the games lobby by categories and A-Z or use the search box to track down specific titles.
Safety & Security
Lucy Casino is regulated and licensed by the UK Gambling Commission and the Alderney Gambling Commission. SSL encryption by McAfee ensures that your details and banking information are kept secure, and the games are audited for fairness by SQS.
Payments & Withdrawals
GBP is the accepted currency at Lucy Casino, and you can deposit and withdraw funds via debit/credit card, Pay by Mobile, Paysafecard or Paypal.
The minimum amount that you can withdraw seems rather steep at £30, and you’ll need to wait between three and five working days to receive your winnings.
Customer Support
Like its sister sites, Lucy Casino only offers customer support via live chat and email, and the live chat service only operates between 9.30 PM and 6 PM from Monday to Friday, so if you usually play in the evenings or at weekends, you might be waiting around for a while before your issue is resolved.
Bonuses & Promotions
One drawback of Lucy Casino is the lack of exclusive offers, which is due to all of the promotions being provided by the Jumpman Slots network. So, if you’re already a member of one of Lucy’s sister sites, there’s not much point in considering becoming a member. It’s also rare to see any monthly specials, although on our last visit when the site had just launched, we were pleasantly surprised to find a World Cup-themed promo which offered a variety of deposit promo codes.
If you join Lucy Casino, you’re given the opportunity to win as many as 500 free spins on Starburst when you deposit £10 or more to your new account. Rather than offering you a fixed offer, the casino lets you take a spin on its Mega Reel, which in a similar vein to a wheel of fortune, could land on a prize segment containing a number of free spins, an Amazon voucher, or an empty segment. We’d highly recommend reading the T’s and C’s prior to claiming, as the 65x wagering requirements and other restrictions may come as a nasty shock if you don’t.
New players can claim double cashback for the first month that they play at the casino, and as you continue to make deposits to your account, you will qualify for further spins on the Mega Reel or even the enhanced Turbo Reel. On Fridays, you could be lucky enough to win a free pizza, and if you collect 200 trophies, you could receive a free Amazon voucher.
Device Compatibility
As the site introduction briefly explains, all types of devices work with Lucy Casino. You simply create a player account then choose the games you’d like to play.
Variety & Originality
If you click on the “All Games” tab, you’ll be taken to the lobby where the various game categories are listed via a serious of icons such as a flame (Hot Slots), a rosette (My Faves), a star (Newest), a bag of money (Jackpots), and a bingo card (Bingo).
The slots are by no means in short supply, and they range from Fluffy Favourites, Bonanza, Rio Fever, Fortunium, Rainbow Riches Pick ‘n’ Mix, Steam Tower, 99 Time, Finn and the Swirly Spin, Reel Rush, and Twin Spin to progressive slot games like Mega Moolah, Piggy Fayout, 99 Time, Temple of Isis, Ozwin’s Jackpots, Unicorn Bliss, and Shopping Spree.
There are instant wins, video poker, and few table games too including Joker Wild Double Up, Jacks or Better, Diamond Deal, Atari Star Raiders Scratch, Blackjack, Roulette, and Casino Hold’em, but it would be better if they were listed under separate categories so that they’re easier to locate.
Very recently, the site’s owners introduced online bingo games to the mix. So, if you’re partial to a bit of bingo, look out for cheap games like Lucky Stars, free bingo games, and big-money specials like the £1k Pay Day Jackpot.
Loyalty & Rewards
The Jumpman Slots standard VIP scheme lets you work through five VIP levels, starting with Newbie and finishing with Legend. You can gain promotion by earning Kudos when you make deposits, and the relatively small list of benefits includes cashback, daily free spins, and birthday bonuses.
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