What we recommend instead
Casillion Casino Verdict
Regardless of how good or bad we feel the selection of games and promotions are, or the performance of the customer service team, as Casillion does not appear to be licensed or regulated by the UK Gambling Commission, we must advise you to play elsewhere.
Percentage score
Design & Usability
The first thing that strikes us as odd about Casillion is the lack of a top navigation bar. Taking its place are boxes that let you login or register a new account. Directly underneath is the full version of the games lobby, which is where you can locate the Promotions page as well as the different game types. If you need assistance, there’s a red Help tab that’s fixed to the right-hand side of the website. For anything else such as the typical links you’ll find to the terms and conditions, introduction to the brand, banking methods, FAQ, and privacy policy, you have to use your mouse to manually scroll all the way to the bottom or use your keyboard’s Page Down key as there’s no scroll bar at the side of the screen. This makes the navigation a bit of a headache, but other than this, the site design is rather attractive as it situates you in the centre of an impressive ancient palace/temple with a breathtaking view of the starlit night sky.
Software & Gameplay
Casillion uses NetEnt software, which is high-quality, easy to use, and very stable. The casino is instant-play regardless of whether you’re playing on your laptop, desktop, tablet, or mobile phone.
There are currently no exclusive games or networked promotions.
Safety & Security
Worryingly, Casillion only mentions its Government of Curacao-issued license, and not a UK Gambling Commission operating license. We were also unable to find the operator (Mirage Corporation NV) or Casillion listed on the Gambling Commission’s website. So, while the UK is not listed in the “Restricted Player Groups” section of the site’s terms and conditions, we’d advise you to stay away until the operator can prove it holds a license to operate in the UK. Furthermore, there is next to no information regarding safety and security such as an SSL certificate or random number generator.
Payments & Withdrawals
You can use any of the following payment methods: Bank Transfer, EcoPayz, Neteller, Skrill, Paysafecard, Visa, or MasterCard. The only accepted currency is the Euro.
You can deposit as little as €10 per transaction and you can withdraw a minimum of €20 and a maximum of €500 per 24-hour period. Withdrawal requests are processed within one hour during regular business hours.
Customer Support
The Casillion customer service team is very knowledgeable and efficient, but it can’t help with the lack of telephone support. So, if you need to get in touch, you’ll need to either use the 24/7 chat service or complete the online contact form.
Bonuses & Promotions
Bonuses aren’t automatically given out – you need to manually select them when choosing your payment type in the cashier. This is handy if you don’t usually like to claim bonuses and deal with their wagering requirements, but annoying if you do wish to claim them and forget to select them prior to making your deposit.
The welcome package is pretty impressive. It’s made up of five parts – a 100% first deposit bonus of up to €100; a 30% second deposit bonus of up to €300; a 30% third deposit bonus of up to €300; a 30% fourth deposit bonus of up to €300, and a 30% fifth deposit bonus of up to €300. To claim each of the five bonuses, you’ll need to deposit a minimum of €10. The wagering requirements for the first deposit bonus are 32x; however, from your second deposit onwards, you only need to wager through your deposit and bonus 18x.
One thing that we’re particularly impressed with is that there’s no max bet spin when playing with bonus money, nor any restricted games.
On the other hand, there don’t appear to be any other promotions listed apart from a VIP offer which we’ll cover in the section on the VIP programme later.
Device Compatibility
There’s no dedicated mobile page but device compatibility is covered in the FAQ section, which explains that Casillion’s games are available to mobile players via the same URL.
Variety & Originality
Although there are no exclusive games to play, the options on offer at Casillion are fairly original as they differ from the selection offered by other Mirage Corporation NV online casinos such as Lucky Star Casino.
There’s a good selection of NetEnt and Microgaming slots and casino games, including Avalon, Big Bang, Dracula, Aloha, Fairytale Legends: Hansel and Gretel, Classic Blackjack, Deuces Wild, Caribbean Stud Poker, European Roulette, Pontoon, Punto Banco, Live Blackjack, and Red Dog.
Loyalty & Rewards
It strikes us as very strange that a site which professes to treat all its players like VIPs doesn’t advertise a VIP programme. However, the Promotions page does mention that VIPs get to enjoy cashback on all slots and live casino games, the percentage of which is decided by the player’s dedicated account manager.
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