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Captain Cooks Casino Verdict
Captain Cooks Casino is not the most visually impressive casino, having outdated software and quite a clunky interface. The lack of extra providers makes the slot selection a little less interesting, too. However, there are plus points here which can’t be ignored- great VIP rewards, huge welcome bonuses and over 500 Microgaming slots and table games to try out.
Percentage score
Design & Usability
The desktop site for Captain Cooks Casino looks good, with a ship logo and some bright imagery, but it immediately becomes apparent that you won’t spend long on here. The site operates a download casino, meaning that you must install software to your computer to play here. There are benefits to this, but it’s a little outdated and the extra steps may put players off immediately.
You can register during installation, which is a handy way to save time. The software shows a nice little animation to support the seafaring exploration theme, after which you’ll see the same layout as any of Apollo’s Microgaming powered sites. The software is navigated with a series of coloured buttons on the bottom right, but the view is somewhat cramped and cluttered.
Software & Gameplay
The games layout is pretty straightforward, with a list of expanding menus down the left and the game information on the right. The software is stable and easy to use, it just doesn’t look great- it’s not as advanced as some of Microgaming’s new slot games, for example.
The games load pretty fast, since the downloading is already done. They appear in a small window and don’t really have any special extras that you might expect from this integrated software.
Safety & Security
Captain Cooks Casino does not have a security certificate for the main site. Information pages point to the use of encryption to protect player information, but more details would be ideal.
The site is licensed and regulated by the Malta Gaming Authority and UK Gambling Commission. The ODR logo ensures players that any disputes are resolved by a third-party group. The site also has a good responsible gaming area, with controls to limit spending.
Payments & Withdrawals
Banking is simple enough here, with a clear page that uses large icons to guide you through the process. The withdrawal process is faster still, but the actual timeframe is a bit long at five days or more for cards.
Captain Cooks Casino accepts payments via MasterCard and Visa credit and debit cards, PayPal, Neteller, Skrill, PaySafeCard, EntroPay, EcoPayz and Citadel. This should provide for most users.
Customer Support
The Captain Cooks Casino support team are very helpful and certainly knowledgeable about their products. You can reach them through a contact button on the software, which strangely just opens a plain web page with a link to the chat software.
The site does also offer email and phone contacts, but you need to return to the desktop site to find them. On the plus side, there’s a long FAQ page here with some detailed answers.
Bonuses & Promotions
The welcome bonus is unusual at Captain Cooks Casino, offering some cash specifically for playing Mega Moolah progressive jackpot games. After your first deposit of £5 or more, you get a £25 bonus which is used as 100 spins of £0.25 on Mega Moolah. This is an interesting idea, but just plain credit would probably be more welcome. The second deposit you make gets a straightforward 100% match up to £100, the third gets a 50% match up to £150, the fourth gets a 25% match up to £125 and the fifth gets 100% up to £100 again. These unfortunately have a very high 60x wagering requirement.
Other site promotions are a little limited, but they do update regularly. You can mostly take part in slot races, where the top 10-15 players (who wagered the most in the time limit) win a prize. This does exclude casual players somewhat. There are also double reward points for some games.
Device Compatibility
Surprisingly, Captain Cooks Casino does offer a mobile site, despite not being instant-play for desktop users. This can be accessed through any current smartphone or tablet, using the browser. There are no apps available.
The mobile site is actually quite concise and easy to use. There’s a row of buttons along the bottom for visiting different site sections and games can be loaded with a tap. The games have mobile touch controls and load fast, so some players will enjoy this more than installing software.
Variety & Originality
There is only one provider at Captain Cooks, which is Microgaming. Naturally, only having one provider of slot games will reduce the variety, but you do get the full power of 500 Microgaming titles here, a huge catalogue with a lot of mixture. These include both casual and advanced games, from 3-reel to 100 lines. Tarzan is a popular new title and Immortal Romance has become a gothic classic. Microgaming also supplies some great movie and tv tie-ins like Game of Thrones and Bridesmaids.
There’s a good mixture of casino and table games here too. Players have roulette, blackjack, red dog, sic bo, baccarat and more, with several variations. There are video poker games and casual games like keno, but no live dealers.
Loyalty & Rewards
Captain Cooks Casino operates a loyalty points system, so you will gain points as you play and can later exchange them for credit on the games. The total points accrued also determines your loyalty level, through six tiers that offer different rewards. These include birthday gifts, priority support, special promotions and bonuses and exclusive games.
VIP players also receive entries into two exclusive promotions, a regular big money jackpot and the Time of Your Life Sweepstakes, with life-changing experiences up for grabs.
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