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Hello Casino Verdict
Hello Casino is a very strong site indeed, besting a lot of average slot sites. They offer a bit of everything; good promotions with fair terms, a big games catalogue with mixed providers, a rewarding VIP scheme and a sleek design. There are just a handful of areas this site needs to improve to be among the top players on the online casino scene. It’s well worth saying hello to this casino.
Percentage score
Design & Usability
Hello Casino is a smooth site with an almost-black background (which always look better than pitch black, oddly enough) and blue highlights. The fonts are cool yet friendly and the same can be said of the site’s photo art. The main graphic features glamorous men and women which make the site attractive, without being too serious or cheesy.
Registering is quick here, with a simple one-page form. Your account information sits on a tab at the top right, while there are two navigation bars, one with various site links and the other with game types. You can readily find any area here, without needing to search around. Account info opens in a floating panel. This site is just well made; no gimmicks, no weird dead ends.
Software & Gameplay
The slots at Hello Casino are presented in a simple set of columns below the main graphic. You can sort by popularity, recent additions, name, or provider. You can also search for a specific title, or browse categories.
Games load fast here, in a nice, big window. The site provides a small overlay, with a plain black background and a top strip. The top strip has info, full-screen mode, account access, cashier and more. It’s enough to be useful without distracting from your game.
Safety & Security
Hello Casino has a secure certificate for each page and 128-bit SSL encryption for your payments, so your details are safe. The site also has clear policies for privacy, responsible gaming (including links to GamCare) and safety.
You’ll see that the site is regulated and licensed by the UK Gambling Commission, with details on show.
Payments & Withdrawals
Deposits are easy at Hello Casino, using a simple one-page system once you set it up the first time. Withdrawals seem to be well below average, but you only get a choice of bank wire, Skrill, Visa and Neteller, starting at £25.
Deposit methods are wide ranging and include Visa, MasterCard, iDeal, Trustly, GiroPay, SoFort, DotPay, Neteller, Qiwi Wallet, WebMoney, Skrill, PaySafeCard and more. This site has plenty of variety and does things smoothly.
Customer Support
Visit the support link to get Hello Casino’s support area. The left-hand side of the screen shows various FAQs which answer day-to-day questions. The right-hand side has your contact methods. It’s nicely laid out and easy to read.
You can say hello to Hello via email and ticket submission. There is an empty section for a phone number, but the support staff confirmed that they do not have a phone line. Live chat can be opened at the bottom left of any page. The team are as welcoming as you’d expect and they seem to be on the ball.
Bonuses & Promotions
Hello Casino sports a three-part welcome bonus, offering up to £1,100. Your first deposit is matched by 100% up to £100, plus you get 50 free spins on Twin Spin. Your second gets a 25% bonus up to £500, plus 50 spins on Starburst. You third can get a 50% bonus up to £500, plus 50 spins on Gonzo’s Quest. Altogether that’s a lot of potential cash and spins. This comes with a relatively low wagering requirement of 25x, which is clearly labelled on the page.
Other promotions have some original icons and are easy to follow. Mondays give you up to £50 bonus and 10 spins, Tuesdays have a mystery bonus, Wednesdays have bonus spins and each weekend offers ‘dish of the day’ mixed bonuses. The offers could use some more exciting or original ideas, but they are fun and well presented.
Device Compatibility
Though there is not a mobile explainer page at Hello Casino, there are icons telling you that the site is available on Apple and Android. In practice, however, there are no apps for this site, so this just means that you can visit the site on mobile browsers.
The mobile site is pretty fast to load. While it doesn’t look quite as nice as the main site, it’s very easy to use. A sidebar menu lets you tap your way to any area and you have full account access. The mobile slots are easy to play with real money and the full selection appears to be available.
Variety & Originality
Variety is great at Hello Casino, thanks to a huge bunch of providers. There are 15 providers in all, including Microgaming, Nyx, NetEnt, Quickspin and Blueprint. You can expect widely known games like Starburst, movie tie-ins like Terminator 2 and comic book slots like Wonder Woman. You’ll even see three pages of jackpot slots and a handful of classic slot machines.
There are 24 table games here, which includes a mixture of game types such as Roulette Pro and French Roulette, plus there’s a mixture of developers. The addition of NetEnt’s live dealer games makes this a really nice offering. The only thing this site lacks is an original game, but there’s more than enough to play here.
Loyalty & Rewards
There is a VIP club at Hello Casino, which is invitation only. You will receive an invitation from a personal VIP manager once you meet the requirements. Everyday players can still gain loyalty points from playing, then later redeem them for credit.
VIPs can look forward to personal support 24 hours a day, invitations for events, exclusive promotions and special bonuses. You can also make a choice between a VIP bonus program or a VIP cash back program, offering up to 20% cash back.
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