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Winner Casino Verdict
Winner Casino does suffer a little for being part of a larger site, but not very much. You can still easily focus on the casino and slots sections and you have access to just as much support and promotional material. There could be more original offers here and more game variety, but it’s a solid offering and will keep you entertained for a good while.
Percentage score
Design & Usability
There is a common issue with sites that do everything; they become cluttered and impersonal. This is partly true of Winner, where the top navigation bar has a huge range of game types. Fortunately, the sub-menu will help you find the right casino and slot games. Despite being a little too busy, the site has some nice artwork and a very striking black and orange design.
Getting around is a little confusing here, but you do have a big Help button on the right which opens a panel. This makes finding support nice and easy. Registering is very easy too and won’t take a minute. The site offers a download option as well as playing in browser, which could be useful if you become a repeat customer.
Software & Gameplay
The downloaded software runs much like the main site. It’s handy if you want everything in one place and like to keep it neat, but really isn’t necessary. The site software is quite basic, simply displaying the game of your choice in a pop-up window. Some prefer it this way, with no additional content from the casino.
The use of big names like Playtech helps to ensure that the games run smoothly. Navigating between games is done on the main site, lacking a software-driven lobby. Finding your games is pretty easy, but gets easier when you realise that slots have their own section of the site, as well as a smattering on the casino section.
Safety & Security
Winner Casino is operated by PT Entertainment Services LTD, which is licensed and regulated by the UK Gambling Commission. The main site does not give a secure connection but thankfully all transactions are protected by SSL encryption.
The site has good responsible gaming guidelines and info, plus you have the IBAS independent adjudication service here, to make decisions in the case of any problems.
Payments & Withdrawals
Payments are conducted through a kind of drop-down cashier, which is quite basic looking but also very easy to use. Withdrawals are said to take 1-3 working days (VIP dependant) but in practise this is just the casino processing time and will likely be longer. The banking page describes all the methods accepted by Winner and how to use them, which is handy.
This site accepts Visa, MasterCard, Visa Delta, Diners Club and Maestro for debit and credit cards. You have many more options, including PayPal, Boku Mobile Payments, PaySafeCard, EntroPay, Skrill, Neteller, Ukash and straightforward bank transfer. There are more than enough methods available here, but not all can be used to withdraw.
Customer Support
Winner Casino usefully provides 24/7 support, which begins with the all-important Live Chat. This is a sleek little system and it’s your best bet to get quick answers. There is also a phone line which is toll-free in the UK, email and a postal address if you prefer to go old school.
The site’s FAQ page is a little weak, only covering a few topics. Fortunately, the team seem to be on the ball and happy to help.
Bonuses & Promotions
The welcome bonus at Winner Casino is good, offering a 200% cash match up to £300. This is plenty to get on with, however you need to deposit at least £35 and you must wager your bonus plus deposit at least 35 times before withdrawing. There is also a second deposit bonus which requires £20 to be deposited, matching at a low 60%, up to £300. This has the same restrictions.
Other promotions include Winner Wild Weekend and Free Spins Tuesday. The latter awards 20 free spins for each £20 you deposit (up to 60), so it’s better than nothing, but perhaps asking a bit much. The Wild Weekend is a £1,000 shopping voucher giveaway, with the top prize actually being £250 in vouchers. This also requires a deposit. Interesting offers, but lacking a little extra ingenuity.
Device Compatibility
There is a clear mobile tab on the main Winner site which tells you all about this. Winner Casino has apps on Android and iOS, which is great to see. You can use a QR code to get these quickly, or ask for an SMS link. These apps can run slots, casino games, bingo, poker and more, so they’ve very worthwhile.
The site can also be accessed via mobile browser. You should find the apps and website easy to use, with a simple swiping system to navigate around. In some ways, this is easier to view than the desktop site.
Variety & Originality
The slots selection is limited to Playtech games here, which is a shame, as among the 100 games, some clearly better than others. Nevertheless, there are some stars here, such as the exciting Marvel comic tie-ins like Ghost Rider, several movie titles and progressive jackpots.
This site uses Playtech live dealers too, which runs well and does have that glamorous feel. Straightforward live roulette is probably your best bet. You can choose from various tables and dealers. The multi-game mode is a bit clunky in terms of interface and appearance. There is also a fair mixture of video poker and over 20 arcade games like Keno. Counting live dealers, you have access to over 25 table games.
Loyalty & Rewards
Playing your usual games at Winner Casino awards you Comp Points, which are simply reward points you can redeem for cash. Joining the VIP club allows you to earn them at a faster rate. The ‘Winner’s VIP’ programme has five tiers from basic to Black, which grant some great rewards. The rewards start with welcome gifts, bonuses, and special events, then lead on to dedicated managers, fast withdrawals, higher withdrawal amounts and more.
The rewards are pretty nice here and straightforward, but it’s unclear just how much you need to wager to get them. Tiers appear to be invite only.
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