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PlayFrank Casino Verdict
PlayFrank Casino has a great looking design with original characters and artwork, but in some places the site gets in its own way, making things hard to find. Still, it’s worth exploring to see the nice, big game selection that includes some lesser-seen titles and a big set of live dealer games. High rollers won’t get the red-carpet treatment here; there is an alternative in the form of ‘rewards’, but the site could do with making this system clearer. Otherwise, a fun and friendly experience.
Percentage score
Design & Usability
This site uses a sidebar menu, with no top navigation area, so you have a big space for the main pages. This is a smart move because PlayFrank Casino has really nice colours and original artwork, including several mascots in the form of blue cartoon monsters, getting up to various antics. The design really is very bright and friendly.
This site has lots of little responsive tweaks, like text that moves when you fill a text box and animated menus. You have easy access to the main site areas and live chat, though you’ll need to scroll down to the footer for certain things.
Software & Gameplay
Hop to the PlayFrank games section and you’ll see a neatly laid out set of tiles, with a little fun graphic at the top and a row of category tabs. You can also search by name, or by game provider.
The slots load nice and fast, appearing in a large window with the site’s side bar staying in place for navigation. The slots have a plain, black background, which could be nicer but at least it isn’t distracting. There are no special overlay tools over than a live help link.
Safety & Security
PlayFrank Casino is licensed and regulated by the UK Gambling Commission. The site uses SSL encryption to protect your details from hacking, plus good practises like separating player funds.
Fairness is ensured by using games tested by third parties like eCOGRA, GLI and TST. The site has a good responsible gaming area, with account controls and links to helpful organisations.
Payments & Withdrawals
The deposit area is nice and big at PlayFrank Casino, with clear icons to follow. Deposits are bit high at £20 minimum and may hit fees. Withdrawals appear to take the average of 3-5 working days, after 2 days processing time.
This site accepts MasterCard, Visa, PaySafeCard, Trustly, Neteller, Skrill, EcoPayz, Envoy and WebMoney, a pretty broad selection.
Customer Support
The PlayFrank Casino site is unfortunately lacking a support area. You can find out a bit more about support on the FAQ section, which is itself very useful, but such a nicely designed site could use a friendlier way to get in touch.
You can use email or live chat to contact the team, who you’ll find helpful and welcoming.
Bonuses & Promotions
PlayFrank Casino does not have many bonuses or promotions, focusing instead on a quest and reward based loyalty system. However, you do have three possible deposit bonuses to grab. Your first deposit is eligible for a 100% match bonus up to a hefty £200, with 100 free spins on Starburst.
Your second deposit is matched by 50% up to £100, with 50 spins. Your third deposit can get 100% again, up to £100 with 50 free spins. These come with a below average 30x wagering requirement. You may see the occasional seasonal promotion drop in, such as Easter free spins. Check your ‘personal promotions’ to see some that may not appear on the main site.
Device Compatibility
PlayFrank Casino has a good mobile site, which you can access on more or less any modern mobile or tablet device. There are no apps at this time, unfortunately.
The mobile page is just as bright and colourful as the desktop site, with original artwork and a simple navigation system. You can scroll up and down with swipes and tap large buttons to access your account. A neat, usable mobile site.
Variety & Originality
You have a very impressive selection of games at PlayFrank Casino, including over 350 slots and 10 jackpot games. These come from major vendors like NetEnt with When Pigs Fly, Play ‘n Go with Grim Muerto and Microgaming with Thunderstruck II. There are also games from Williams, Rayson, Nyx and Quickspin.
This site has a good set of table games too, over 15 including various roulette, blackjack and hold ‘em games. Atlantic City Blackjack is a top choice, or if you prefer the human touch, there’s a massive set of 54 live dealer games by Evolution.
Loyalty & Rewards
There is no high roller VIP experience at PlayFrank Casino, or loyalty points, but there is a quest and reward system. Complete certain actions around the site to get rewarded with little bonuses.
These mostly take the form of deposit bonuses and free spins. The system is fun, but it isn’t very detailed or clear, compared to other sites using the same setup.
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