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Cloud Casino Verdict
Cloud Casino is a good site, but not a great site. There’s no real issue with quality here, but the design sticks to a template and doesn’t make much effort. The promotions start strong but don’t offer much for the long term. A good mixture of slot games helps to hugely redeem the site, so there are definite reasons to play here, but don’t expect a memorable experience.
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Design & Usability
Cloud Casino has a pleasing blue colour scheme, with a slight hint of clouds in some of the graphics, but the theme isn’t really explored. The main graphic panels show very nice photography of casino patrons, but again this isn’t really anything to do with the name.
After logging in, the view changes to show a background from one of the slot games, so from this point the theme is really just a name. The layout is easy enough to follow, with a standard top strip featuring account links, then some ad panels and the game list. There are sections for support, FAQs and so on, but many of these open on a floating panel that doesn’t leave a lot of room for reading. Though the site works fine, the design is really just a template.
Software & Gameplay
The slots are shown on large tiles here, with a slight animation effect. Players can choose demo or mark their favourites. There are plenty of category tabs to narrow down the selection, plus a search box.
The games load into a large view, with an overlay of sorts that adds recommended games and a live chat link. However, this is quite basic, with a plain blue background. The slots do load quickly, but could be better presented.
Safety & Security
Cloud Casino is licensed and regulated by the UK Gambling Commission. Full details can be found on the footer, along with a link to the IBAS service which adjudicates as an independent third party in the case of any disputes over money.
There is a good responsible gaming section on site, plus a secure certificate from GoDaddy. The site has encryption for your transactions, to protect your details.
Payments & Withdrawals
There is a deposit link at the top right of Cloud Casino’s main page, with a very basic interface. This could be prettier by far, but it functions just fine, with some quick buttons for choosing amounts.
This site accepts payments via MasterCard, Visa, Trustly, Neteller, Skill, PaySafeCard and Boku mobile payments. This is a pretty solid mixture that will cater to most players. Players can make one withdrawal per 24 hours and these will take 72 hours to process before being transferred.
Customer Support
This site can be reached by phone, email and live chat methods. Not many details are given, but the live help is sure to be the best method. We found the staff knowledgeable about the site and very helpful.
The support page also has a few top FAQs, or there’s a separate FAQ panel with some more details. The information is useful, but the presentation is not easy to browse.
Bonuses & Promotions
Cloud Casino kicks off with a simple £5 no deposit casino freebie, a great way to get into the site. Players get this upon registration, without needing to make a deposit, so it’s a great start. The downside is a 100x wagering requirement, but this is to be expected. Following this, the welcome bonus is a handsome 200% up to £50, with 50 free spins. This has a fairly low 30x wagering requirement.
Your second and third deposits also get bonuses, 100% up to £200 and 50% up to £250, respectively. These are pretty tempting offers and likely to make players return. However, the site doesn’t seem to offer anything after this point, or any regular specials, so that’s quite a downside.
Device Compatibility
There is an iPhone and an iPad app for Cloud Casino, which works well and essentially recreates the mobile site, but in a more contained and smooth fashion. Any device can also simply visit the site through a mobile browser.
The mobile casino site here is a basic rendition of the main site, with a simplified navigation. The menus are expanding to save screen space, while the game selection is mostly kept intact, with the slots having touchscreen controls. The design is not revolutionary, but will work fine for a flutter on the move.
Variety & Originality
Cloud Casino has a mixture of slot providers, which is a great way to boost variety. This includes titles by the big name NetEnt, who produce Starburst, Fairytale Legends and Gonzo’s Quest. These famous online slots are great examples of well-drawn and animated games, with fun bonus rounds. From the provider Blueprint, this site has the official Ted movie slot, King Kong Cash and more. The Wild Life is a featured game here, an IGT title with big and bold African wildlife art. SG provide Hercules High and Mighty and Rainbow Riches, plus there are some excellent progressive jackpots.
Table games here include roulette and some mixed blackjack. There are not many varieties of table game here sadly, but on the plus side, there is a set of live dealer games by Extreme. These very fun games feature high quality studios and streaming video, putting players in the heart of the casino.
Loyalty & Rewards
Cloud Casino uses the Privileged system, seen on many Nektan sites. This is a very simple setup, claiming that privileged members gain access to cashback offers, weekly bonuses, deposit rewards and free spins. However, this is an invite-only system so it’s a case of waiting to see if you meet the requirements.
Unfortunately, the site does not appear to offer everyday loyalty points.
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