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Casino Room Verdict
Casino Room is a very strong site. Not only do you get a massive slot selection, without compromising on quality, but you also get table games and some interesting ideas. The ‘missions’ are a great change of pace and the site’s design is tailored in many ways to make it feel different and new. The support setup is smart and very accessible. This site is one of the top online slots destinations, but does lack variety in terms of day-to-day offers.
Percentage score
Design & Usability
The design of Casino Room is pretty sleek. There’s no overriding theme, except for a city skyline background. The homepage is all business with the latest offers and slots, while many pages are mostly text based. This is not as bland as it sounds, though fans of bright, existing casinos may dislike it. Instead, the site feels simple and clear, with reassuring confidence in its offerings.
There are many tweaks to this site which give it more value and again support the idea of practicality over crazy themes. For example, pages have sidebars with useful information (like quick facts about bonuses). There are quick links for support, a language selector covering thirteen regions and there’s even a clock! Everything here feels responsive and easy, apart from one downside; you cannot use your account properly until you give a working phone number.
Software & Gameplay
Clicking a game takes you instantly to a full-screen viewing window. This has your personal info at the top left and a very useful button labelled ‘lights out’. This dims everything other than the current slot game, to make the screen easier on the eye.
The games are presented in a large window and they run very smoothly indeed. You also have a small display to the right of the slot, which you can use to rate the game, deposit, or view the latest news from other members in a kind of site-wide feed. There’s a quick button for live chat too. Smart and accessible!
Safety & Security
This site is licensed and regulated by the Malta Gaming Authority and the UK Gambling Commission, so everything is in order there. All the details can be seen on the home page, at the base. The site also has the support of IBAS, which means that any disputes are resolved by an independent body.
The main site is lacking an up-to-date security certificate, but fortunately transactions are all protected by encryption, so they are guaranteed to be as safe as possible. The site also has a thorough responsible gaming section.
Payments & Withdrawals
On your account page, you can easily make deposits and withdrawals. The system is very intuitive, like most of the site, using a neat little interface of boxes. Withdrawal times are very good here, listing 4 days for MasterCard payments and 2 days for e-wallets.
Casino Room accepts a huge selection of currencies, including EUR, USD, GBP and RUB. They accept credit and debit cards in the form of Maestro, Mastercard and Visa (including Debit and Electron). They also accept PaySafeCard, Click2Pay, Giropay, Neteller, Skrill, Ukash, Trustly, and more… but sadly no PayPal.
Customer Support
Support isn’t immediately easy to find, as it’s part of the FAQ page. On the plus side, there’s a live chat link on all pages, so you can just go straight to that. The help page is actually very good indeed, with a long list of useful, searchable FAQs and a panel showing the current service status for support. This is a tremendous idea, as it tells you at a glance which methods are open!
Casino Room offers Live Chat, email, phone and Skype support, the latter being a very interesting idea. Phone lines are always open. There’s really nothing to fault here.
Bonuses & Promotions
Casino Room does not make many promotional offers, but they do try some interesting things. There is a welcome bonus, which is 100% up to £500, which is pretty good. However, this comes with a 45x wagering requirement. You also get 20 free spins, every day for 9 days, which is great for looking around. The offers are well explained on the ‘bonus’ section of the site, in language new players can understand.
The site also offers £10 for referring a friend and a very unique ‘mission’ system, which is a form of interactive loyalty. Still, some more day to day offers would be great.
Device Compatibility
Casino Room could do with a page to explain about their mobile offerings as this is hardly mentioned on the site. There is, in fact, an iOS app for phones and tablets which has access to the full selection of slots.
Both this and the mobile website have full access to all desktop site features, so you can play live dealer games, view your account, make changes and so on. The slots here are all designed with mobile in mind so they run like a dream, using tap and swipe controls. It’s a very strong mobile site with no major flaws, but there’s no Android app.
Variety & Originality
There are roulette and other tables games on Casino Room, provided by NetEnt. This high-end developer makes some very attractive games which are easy to play and understand. There are 10 roulette games, 8 blackjack games and a smattering of poker and miscellaneous games. These include live casino games, so you have all the glamour of a real casino right there on your screen!
When it comes to slots, you have hundreds to choose from. There’s a seemingly never ending list of games, from a wide range of developers including Microgaming and Betsoft. These can be searched by popularity, name, latest and genre. There are progressive jackpot slots and even some classic three-reels. There is nothing unique to this site, however.
Loyalty & Rewards
There is no VIP level at Casino Room as far as can be seen, but they do have a rather unique loyalty programme. Instead of simply playing to get points, you are given a series of missions, making this more like an interactive promotion.
Missions involve getting certain events on the slot games, from wagering a certain amount to winning a few times. Like achievements in a video game, these are ticked off as you do them. You then progress to different tiers, all with fun names like Celestial Cupcake and the Lunar Unicorn! This system will see you play a bit of everything on site. Though some players may miss simple reward points and VIP treatment, at least this is different.
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