What we recommend instead
Casino Joy Verdict
Although Casino Joy fails to gain enough stars to achieve our hallowed five-star rating, we still believe that it’s an above-average online casino with the excellent reputation of the Genesis Global team behind it.
If you’re looking for 24/7 entertainment on the move or at home, there are over 1,300 games to choose from. Plus, you’re assured of a smooth playing experience, fast payouts, and generous bonuses.
Design & Usability
We love the look of Casino Joy as it makes you feel as though you’re floating high up in the sky, with its summery blue background that becomes lighter in colour towards the bottom of the website.
It’s also nice to see that both the Casino Joy logo and the menus and buttons are a mix of pink and blue, so that it doesn’t seem to lean towards either sex.
Brightly coloured images of airships, poker chips, and characters from popular slots bring life to the homepage, and because the banners that showcase the welcome offer and new promotions aren’t enclosed in boxes, the pages flow nicely.
You can log in or sign up via the area at the top right, and peruse the different pages using the drop-down menu at the top left.
The latest winners and current jackpot values are also listed on the homepage along with some featured games and a friendly introduction to the casino for newcomers.
Software & Gameplay
We really like Genesis Global software as it offers a particularly large selection of software providers, and over 1,300 games.
The lobby uses large thumbnails to showcase each game, and there’s the option to “Play” or “Try”.
When you launch a game, there are links that let you return to recently played games, make deposits and withdrawals via the cashier or return to the lobby.
Safety & Security
Casino Joy is regulated and licensed by the Government of Curacao, the Malta Gaming Authority, and the UK Gambling Commission. The ECOGRA logo can be founded in the website’s footer, and there are further details regarding fair play and security on the casino’s Help page.
Payments & Withdrawals
There’s a great selection of banking options to choose from. You can use MasterCard, Visa, Skrill, Paypal, Neteller, Trustly, Paysafecard, Boku, Euteller, Entercash, Sofort, Giropay, Zimpler, ecoPayz, and Entropay.
The minimum withdrawal amount is just £10, and withdrawal process is very quick, between 1-5 days for all payment methods.
Casino Joy’s customer service team is ready to assist you via telephone (N.B., free within the UK), email, and live chat. There are also dedicated email addresses provided for submitting documents and sending complaints.
Bonuses & Promotions
The bonuses and promotions that are offered by Casino Joy are unique, which is great. We’d just like to see a few more of them!
Although the 40x wagering requirements that accompany the welcome bonus are a tad higher than we’d expect, there’s no denying that the package is quite generous. Simply make an initial deposit of £10 or more, and you can claim a 100% bonus of up to £100 plus 200 free spins. The free spins are credited to your account in bundles of 20 for ten consecutive days.
The Tuesday Pool Party offers to 25% extra (up to a maximum of £100) when you make a deposit of £10 or higher on any Tuesday.
The Weekend Freebie needs no qualification. Just deposit and play as you normally would throughout the week, and you’ll automatically receive a bonus gift the following Thursday.
Terms and Conditions: 18+ Full T&C's Apply. New players Only. £10 min deposit. £5 max bet using bonus. 40 x wagering applies. Bonus valid for 14 days. 20 Spins on Starburst games will be credited instantly + then 20 per day for 9 days. Free Spins valid for 72 hours from credit. Max Free Spins winnings £100. Skrill + Neteller excluded. Always refer to Bonus Terms – www.begambleaware.org
You can enjoy Casino Joy’s games on the move on your mobile as the website is designed to work across all platforms. Sadly, only around 600 of the 1,300 desktop-compatible titles are currently available for mobile devices, although the design and layout of the mobile site looks great and is particularly user-friendly.
Variety & Originality
Casino Joy boasts an inviting array of jackpot, video, and classic slots, including Starburst, Vikings Go Berzerk, Fire Joker, Fortunium, Bell of Fortune, Mega Moolah, and Hall of Gods.
There’s also a live casino where the tables offer everything from Immersive Roulette, Dream Catcher, Blackjack, and European Roulette to Baccarat Controlled Squeeze, Auto Roulette, and Blackjack Diamond VIP.
In addition, there are casino games such as Aces & Eights Poker, European Blackjack Re-Deal Gold, Advanced Roulette, and Multi-Hand Vegas Downtown Blackjack.
Loyalty & Rewards
The Casino Joy VIP page only gives you a brief overview of the VIP system. There’s no mention of whether it’s level-based nor the qualifying criteria. But, it does mention some enviable privileges which VIP members can enjoy, including exclusive bonuses, dedicated account managers, VIP monthly prize draws, exclusive VIP events, holiday packages, personalised birthday presents, exclusive promotions, and a personal withdrawal service.