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bgo Casino Verdict
BGO Casino might not quite rival sites like William Hill and Grosvenor, but it still has a lot to offer fans of slots and casino games. As well as its extensive library of games, including Playtech’s superb live dealer tables, it allows for easy withdrawals and deposits, and boasts an excellent mobile site. We also love the unique promotions and loyalty plan, but the latter really needs to be reviewed as it takes too much money to progress through the system.
Percentage score
Design & Usability
BGO Casino has a playful appearance which we find rather endearing. The design includes bright fonts, high-quality graphics, and a unique colour scheme which clearly defines each section of the website (e.g. purple for the casino, blue for Vegas, red for live games, and pink for bingo).
You can browse all of the available games on the homepage, as well as view the current no-deposit and welcome offers. There’s a sticky tab on the right-hand side which keeps BGO’s Help and social media accounts within easy reach at all times, and at the top-right, you’ll find links for the loyalty store and promotions page.
Software & Gameplay
BGO Casino uses Playtech software, which is also the choice of some of the best online slots in the UK, such as Gala Casino, William Hill Casino, and Grosvenor. It delivers superior and speedy gameplay, and very rarely suffers from unexpected outages or disconnections.
The lobby is well thought out, and ‘New’, ‘Hot’, and ‘Jackpot’ games are all easy to spot by their labels. There are multiple networked progressive jackpot slots, including the popular Age of Gods and Marvel slots series, but no BGO-exclusive games.
Safety & Security
BGO Casino is dually licensed and regulated by the British Gambling Commission and the Alderney Gambling Control Commission. The website uses HTTPS, and other strict security measures are in place such as SSL encryption to protect your sensitive information. You can find out more by consulting the Terms and Conditions, Responsible Gaming, Privacy Policy, and Help pages.
Payments & Withdrawals
You can use any of the following payment methods: MasterCard, Visa, Neteller, Skrill, Paypal, Bank Transfer, Paysafecard, and Boku. Withdrawals to Paypal, Skrill, and Neteller take one working day while other payment methods take three to five working days.
The minimum and maximum withdrawal amounts are £10 and £20 respectively.
Please note that welcome free spins are not granted when you deposit through Neteller or Skrill.
Customer Support
The casino offers a good range of contact options (email, online contact form, live chat, and post), and the customer service team is extremely quick at resolving queries.
However, due to the lack of 24/7 support (N.B., live chat is only available between 8.30 AM and midnight from Monday to Sunday), it's hard to give BGO full backing.
Bonuses & Promotions
In lieue of a standard welcome bonus, bgo is offering new players a chance to win up tp 500 free spins by spinning their 'Mega Wheel' after a first deposit of at least £10.
The winnings from these spins is capped at £150 and must be wagered 65x before you can withdraw, which is a big change from bgo's previous wager-free welcome bonus. It's a shame to see a site that previously advertised itself as wager free add such steep requirements to an offer that doesn't guarantee you any free spins in the first place.
Offer Terms & Conditions: UK only. Win up to 500 Free Spins from Mega Wheel on 1st deposit. 24-hour expiry. Max bet £2.50, max spins win £8 per 10 spins, max Bonus win £150, selected games & 65x wagering on winnings. No Neteller/Skrill. Full T&Cs apply.
Device Compatibility
The link to the Mobile page is situated in the footer, and also linked to in the Help section. It gives you the option to download the dedicated BGO app for Apple or Android devices, or visit the site on your mobile device to play games. Just like the desktop site, BGO’s mobile website gives you access to the full range of online game genres, including Casino, Vegas, Games, Live, and Bingo.
Variety & Originality
There’s an extraordinary choice of games to choose from including slots like Batman & Catwoman Cash, Ace Ventura, Football Carnival, Cowboys and Aliens, White King, and Full Moon Fortunes, along with jackpot games like Blade, Beach Life, Age of Gods, Elektra, Funky Fruits, and Everybody’s Jackpot.
For roulette, there’s French, American, 3D, Penny, Pinball, Age of Gods, Video, Multi Wheel, Marvel, and more, and under Table Games, you’ll find 3 Card Brag, Pontoon, 21 Duel Blackjack, and Baccarat to mention but a few.
Playtech’s live dealer games are also on offer, and you can currently pick from Blackjack, Hi-Lo, Baccarat, Casino Hold’em, and Roulette. In addition to these, there are fourteen video poker variants including 10’s or Better, Aces and Faces, Joker Poker, and Mega Jacks.
However, we’d love to see some exclusive games at BGO Casino, and wonder whether the operator could strike a deal with Playtech to develop a few unique slots in the same way that NetEnt has done for Mr. Green Casino.
Loyalty & Rewards
The loyalty/VIP programme at BGO is called Hotel BGO. Each time you play games with real cash, you’re rewarded with stars. Once you’ve collected a sufficient number of stars, you’ll start to unlock levels and items within the loyalty store. The store lets you trade your stars for free spins on popular slots such as Twin Spin, Aloha, and Starburst, deposit bonuses, bonus credits, and real cash.
There are six levels in Hotel BGO, and the loyalty page tells you how many stars you need to reach each level. For example, you need 50 stars to reach Level 1 and 150 stars to get to Level 2, which means you’ll need to spend £500 and £1,500 respectively on slots. However, if you want to play blackjack and casino games, you’ll need to spend £5,000 and £15,000 to reach those levels, which in our opinion, seems way too steep.
As you progress through the different levels, the items in the loyalty store become cheaper to buy, plus you unlock new perks such as dedicated VIP management, quicker withdrawals, and invitations to VIP events.
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