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BetEast Casino Verdict
BetEast Casino is a very basic and straightforward site. If you just like no-frills slot gaming, or a little sports betting, then you should have a good time here. You won’t get five-star treatment here or regular, exciting offers, but the site is useable and simple. The slots are a counterpart to the sportsbook here, but the Microgaming titles are still strong.
Percentage score
Design & Usability
BetEast Casino has a striking design, feeling almost like a blog site instead of a casino. Breaking out of the usual layout habits is no bad thing, but the site does seem sluggish in parts. A grey, black and blue colour scheme gives the site a crisp feel, with some sports and digital imagery that make it feel quite current and urban. However, the aesthetic could really do with more effort.
Navigation is pretty simple here, with your account at the top right and site links opposite. There’s a medium-sized graphic panel and clear links for either sports or casino play. Individual pages are very clear, but seem to lack a certain solidity in design; it feels like a work in progress. Nevertheless, everything is easy to find and read, so there are no issues here.
Software & Gameplay
The slots are displayed as tiles here, all very large and clear. The site also has a few categories, but there’s no way to really narrow down the games, nor is there a search box.
The games a little slow to load, but they get a large space. The downside is that this comes with a plain, black background and no special overlay for linking back to the site. A missed opportunity, but certainly very straightforward.
Safety & Security
There is a good security setup at BetEast Casino, with a secure certificate from DigiCert on all pages. There is encryption to protect your personal details.
BetEast Casino is licensed and regulated by the UK Gambling Commission and the Isle of Man. Responsible gaming is covered by a full page with links to useful organisations like Gambleaware.
Payments & Withdrawals
You will find the deposit area at the top right, which actually leads to a very clear page with plenty of information. The process is easy to follow and you can set deposit limits easily. Withdrawals appear to take the usual 3-5 working days but they start low at £5.
This site accepts MasterCard and Visa cards, Neteller and Skrill. More methods would certainly make things better.
Customer Support
You can reach the BetEast Casino team via live chat, email and post. They do not offer a phone line, but the live chat is easy to find on all pages and the team are very quick to respond, if not very exhaustive in detail. We found them quick and able, answering a few basic site questions.
The contact page also has a contact form, terms and rules. A separate FAQ page offers a fairly extensive list of common issues, with clear answers. This should be very useful for new players.
Bonuses & Promotions
The downside at BetEast Casino is a lack of casino promotions. At the time of writing, sportsbook fans could enjoy horse racing offers, up to a 100% bonus on Accas and a best-odds-guaranteed promotion. However, the artwork here is a little ropey.
The site totally lacked any casino offers at the time of visiting, including any welcome bonuses! The site does seem to accept bonus codes, which may be found around the internet, but the lack of a welcome bonus really puts this site behind the competition- unless you don’t tend to take them anyway.
Device Compatibility
BetEast does not have any mobile apps, or any mobile guide page on the site. However, you can simply access the mobile site on your phone or tablet browser.
Most players will find the mobile site very useable. The site is clearly designed with this in mind, switching to a responsive view with expanding menus and large tap buttons. The design doesn’t revolutionise mobile play, but it provides as good an experience as the main site.
Variety & Originality
The games at BetEast are supplied by Microgaming. While this does limit the variety, as opposed to having multiple providers, it also means that you have a high standard of games with plenty of different aesthetics. Microgaming produce a huge amount of original titles, such as Pollen Party, Bar Bar Black Sheep and Jungle Jim. They also produce TV and movie tie-ins like the famous Game of Thrones and Lara Croft: Tomb Raider. Throw in the Mega Moolah and Cash Splash jackpot games and you have a very nice mixture.
There are five video poker titles here and 14 table games. A few roulette variants are welcome, plus there’s baccarat and blackjack. It’s a simple setup with playable games, but nothing special. There’s also a lack of live dealer games here, though the site does have sports betting.
Loyalty & Rewards
This site makes no mention at all of any VIP system or loyalty rewards, putting it behind competitor sites. The support staff confirmed that offers may be received via email, time to time.
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