21Bet is run by a team of industry professionals and sports fans who are keen to take online betting to a new level. They launched their sports betting product at the beginning of March 2016 using FSB Technology software, which is also used to power 21Bet’s online casino and live casino.
Offering “no-nonsense betting” and a “viable alternative to the big boys” with a product that’s “all about simplicity, fun, and providing an outstanding personalised service, with no over-complicated offers or gimmicks”, 21Bet Casino certainly sounds like an interesting, unique, and appealing brand. However, user review sites like Trust Pilot aren’t quite as positive, with many players claiming that 21Bet fails to pay out and is hard to get hold of.
So, to separate fact from fiction, we sent our roving reviewers to investigate.
The 21Bet website uses a simple red, gold, and black colour scheme that features the faint outline of a roulette wheel, and you can quickly move between the brand’s four main products (N.B., Sportsbook, Casino, Live Casino, and Virtuals) using the top menu bar.
At the same eye level on the right-hand side, another menu system lets you view other pages such as VIP, Blog, Promotions, Affiliates, Contact, and Terms and Conditions, and just beneath it, you can log in, sign up or request a password reset.
The games lobby appears on the 21Bet Casino homepage, and although the categories make it simple to see the various game types that are available, it would be better if the “Game Search” box was moved to a more prominent position.
There’s a handy fixed tab on the left-hand side that can be used to contact the customer service team while the available banking options are listed at the bottom of the homepage. In addition, there’s a banner that lets you know that 21Bet are the official shirt sponsors of Waterford FC. And, from what we’ve gleaned, the brand has previously entered sponsorship deals with Wolverhampton Wanderers, Gloucester Rugby, and World Championship Boxing contender, Charlie Edwards.
Sadly, live chat is not an option and neither is telephone. So, if you need to get help, your only choices are an online contact form or email, and there are no publicised timescales for responses. This may explain why some negative player reviews on sites such as TrustPilot complain that the support team is hard to get hold of.
Rather than offering a percentage-based or fixed bonus for first-time depositors, 21Bet Casino lets you claim ten free spins for every £10 wagered on Finn and the Swirly Spin, Jumanji, Aloha – Cluster Pays, Fairytale Legends – Mirror Mirror or Starburst during your first seven days as a funded player, up to a maximum of 100 free spins. The biggest advantage of the offer is that the free spins come with zero wagering requirements and no cap on winnings.
The promotions page is fairly sparse, but it’s possible that other offers are emailed directly to players. On our last visit, the site was running a Big Holiday Giveaway (a £200,000 prize draw), and also runs a weekly 10% cashback deal every Friday.
The site uses software from FSB Technology, which is also used to power Dafabet and Go Wager.
It gives you access to an extensive and varied selection of games in instant-play mode, and the response times are impressively quick.
You can enjoy most of the games in a choice of two modes – fun and real cash – which you can switch between as often as you like. There’s also a link at the bottom of the game window that lets you view similar titles to the one you’ve chosen to play.
21Bet offers an app for iOS devices which requires iOS 8.0 or later, but there is no app for Android users at present. However, the website works well via most mobile browsers, and offers full access to the brand’s Sportsbook, Casino, Live Casino, and Virtuals products.
21Bet Casino is licensed and regulated by the UK Gambling Commission, and the latest SSL encryption software and firewall technologies offer players top levels of safety and security.
21Bet Casino features an excellent choice of titles from software companies such as NetEnt, Microgaming, and Realistic Games.
There are slots like Book of Gods, Aloha, Starquest, Immortal Romance, Planet of the Apes, Spartacus, Starburst, White Rabbit, Bar Bar Black Sheep, and Amazon Queen, as well as jackpot slots such as Stellar Serengeti Diamonds, Treasure Nile, Mega Moolah, King Cashalot, and Major Millions.
For card games and table games, there are top titles like Hi-Lo Blackjack, Premier High Streak Blackjack, European Roulette, Realistic Roulette, Keno, Deuces Wild Poker, and All Aces Poker.
In the Live Casino, you can enjoy Casino Hold’em, Dream Catcher, Live Baccarat, Lightning Roulette, Live Blackjack, and European Roulette.
It’s disappointing that such a modern brand only publicises its credit card and debit card banking options on the homepage, and it also means that it takes a lot longer to cash out your winnings. However, if you visit the cashier, you’ll also find that Neteller and Skrill are available.
The minimum and maximum amounts that can be deposited in a single transaction are £10 and £5,000 respectively.
You can cash-out £10 or more per transaction, but the withdrawal processing times are not listed anywhere.
Some players have complained about waiting months to receive their winnings, but in 21Bet’s defence, this is allegedly due to changing its software platform which has results in “slight delays with our card withdrawals”.
You can only join the 21 Club if you’re invited to do so, and although the precise entry requirements are not listed, the casino actively monitors each player’s activity so that it can recruit new VIPs.
21Bet states that customers who use its website frequently and responsibility are more likely to be invited as are customers who use multiple 21Bet products such as Live Casino and Sportsbook.
VIPs can enjoy a bespoke service that gives you email and telephone access to a personal VIP manager, monthly casino reload offers, invitations to hospitality events, monthly sportsbook loyalty free bets, and 15% in cash when you back or hedge your bets.
21Bet Casino offers a varied selection of slots and casino games, and it’s good to have the option to play at the live casino, sports betting, and virtuals sites as well.
The banking methods could do with being extended, and a live chat or telephone support channel would also be welcome.
Overall though, 21Bet seems a good brand to consider if you wish to carry out all of your online betting in one place.