MustardBet Casino offers players a choice of over one hundred slots and casino games from leading industry software providers. It also operates an online sportsbook, and although it’s a new brand, MustardBet claims that its industry pedigree is proven, and that it has vast experience in a range of sports betting markets.
Live chat is just one of the many options that members have for getting in contact with the dedicated support team. Plus, there’s a cashback offer that allows players to claim up to 2% of their net losses back.
But, the big question is, is MustardBet Casino really as hot as its name suggests or is it more likely to leave you feeling numb?
On the surface, MustardBet looks professionally designed, and navigating between the different sections such as Sports and Casino is easy thanks to the main menu. However, there’s also an expanding menu at the top-left that appears to do absolutely nothing, and we were unable to find a Promotions page.
We also feel that the website could benefit from more graphics as there are very few images bar the game thumbnails to attract your attention and make the overall appearance of the casino more exciting.
On a more positive note, there are clear links that you can click to log-in or register for an account, and a live chat launch button appears at the bottom-right.
The accepted currencies and payment methods plus links to the MustardBet mobile apps are also included at the bottom of the homepage.
It would be good to see a list of FAQs included on the Contact page, although we appreciate that all of the main support methods that you’d expect to find are offered, including live chat, telephone, email, and online contact form.
The operating hours of the customer services team are 10 AM until 10 PM from Monday to Sunday.
Considering that there is no welcome bonus nor any other promotions with the exception of the cashback offer, we feel that awarding higher than a one-star rating for this particular category would be misleading.
New and existing players can opt-in to receive cashback on their net losses. Depending on the RTPs of the games that you play, you can enjoy between 1% and 2% cashback, although it’s worth noting that cashback is not available on roulette games.
Cashback is credited to your real cash balance and has zero wagering requirements.
It’s unclear which software platform MustardBet Casino runs on, so we can only assume that it’s an in-house product. The pages and games load reasonably quickly, but the selection of games is very small and you can’t try them out in demo mode.
One benefit of the software is that each game is accompanied by an information button that includes an overview and review.
If you try to visit MustardBet Casino using a mobile web browser, you receive a message saying that “this website is not optimised for mobile play”. This is a little surprising giving the modern internet technology that exists nowadays, and although there are MustardBet apps for both Android and iOS devices, they only offer customers access to the brand’s sportsbook. Plus, if you own a different type of mobile such as a Blackberry or Windows device, you won’t be able to access the site on your mobile at all.
You do, however, have the option to “continue to the desktop site”, but navigation is tricky due to the site not automatically adjusting to smaller mobile screens.
MustardBet Casino is licensed and regulated by the UK Gambling Commission as well as the Isle of Man Gambling Supervision Commission.
The eCOGRA logo appears in the site’s footer to indicate that it’s considered a safe and fair operator, and the payout percentages can also be viewed.
Currently, there are only around 100 games to choose from at MustardBet Casino, but as the site is still relatively new, the number could well increase with time.
The games are provided by companies such as Quickspin, Genesis, Microgaming, and Rabcat. Unfortunately, there are no live dealer games at present, but you can take your pick of slots, casino games, roulette, blackjack, and jackpot games.
As MustardBet is the only site owned by MustardBet Ltd., the games library is original even if it is small.
You can enjoy slots like Chicago Gangsters, Lucha Legends, Astro Pug, Rainbrew, Exotic Cats, Thunderstruck II, Immortal Romance, Avalon, and Diamond Strike, plus a couple of jackpot slots such as Mega Moolah and Major Millions.
There are just four casino games and one video poker game, including European Blackjack Gold Series, Aces and Faces Power Poker, and Atlantic City Blackjack.
MustardBet Casino allows you to fund your account in GBP via MasterCard, Maestro, and Visa only. You can deposit and withdraw £10 or more per transaction. The withdrawal processing time is not stated.
Unfortunately, MustardBet Casino does not appear to have a VIP programme or comp points scheme at present.
The saddest thing about MustardBet Casino is that it feels like the online casino was an afterthought. If we were reviewing the brand’s sports book, we feel that our review would have an entirely different outcome. But, as we’re not, we can’t help feel disappointed by the small selection of games and lack of promotions, mobile compatibility, and VIP scheme.
Therefore, if you’re a serious online casino player, you’d be better off looking at the likes of Casumo and Rizk. However, if you’re only considering playing slots and casino games to enhance your sports betting experience, you may find that MustardBet caters sufficiently to your needs.