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Robin Hood Bingo Verdict
Robin Hood Bingo is a fun and friendly site, which offers new members the warmest of welcomes. However, there are two potential areas where it could improve. Firstly, there are no extra bingo variants other than 90-ball and 75-ball. Secondly, while it’s not specific to Robin Hood Bingo, we wish that Cassava Enterprises would remove the 48-hour withdrawal pending period as it can be too tempting for players to reverse their withdrawal requests while waiting for them to be approved.
On the flipside, there are many good reasons to join the site, including the 500% welcome bonus, free bingo for all players (not just funded ones), a vast selection of casino games and slots, as well as big bingo jackpots, and the Robin’s Coins scheme that lets you earn and win coins which can be converted into free game cards.
Percentage score
Design & Usability
The homepage of Robin Hood Bingo uses an explosion of colours and cartoon images of Sherwood Forest’s most famous export to portray its sense of fun. The menu contains just the right amount of information to allow you to navigate around with ease, and the most popular games and promotions, as well as the latest winners are advertised via banners. Call us impatient, but we do love it when bingo operators allow us a sneak preview of what’s happening in the lobby. Therefore, we’d like to see a mini-schedule added to the homepage.
Software & Gameplay
Dragonfish software is used by many online bingo sites, including Iceland Bingo, Lucky Pence Bingo and Sparkling Bingo. For roomies at Robin Hood Bingo, this means fast loading times and smooth and reliable gameplay.
On average, you’ll find 12 to 50 players per room in off-peak hours (N.B., up to 200 in the linked rooms), and at least double these amounts at busier times of the day. All of the rooms that are currently open are operated by cheerful and helpful chat hosts who often run chat games that allow you to win extra bonus cash and loyalty coins.
Safety & Security
Robin Hood Bingo ticks all of our boxes regarding safety and secure. The site uses a secure URL (HTTPS) throughout, provides links to safety and security at the bottom of every page which explain that encryption is used to ensure your safety, and that the games are fully audited and thoroughly tested to ensure fair play and payouts. The website also clearly displays the Gambling Commission and eCoGRA logos. The only thing we’d change is the yellow font colour of the bottom menu bar (which includes links to Fair Play, Privacy Policy, etc) as it’s quite hard to read against the light green background.
Payments & Withdrawals
There’s a good range of both modern and traditional deposit and withdrawals methods on offer that includes payment via telephone, Visa, MasterCard, Maestro, Paypal, Entropay, Paysafecard, and wire transfer. The minimum deposit and withdrawal amounts (with the exception of the £10 welcome bonus requirement) are £30, which is somewhat on the high side. The withdrawal processing time is advertised as 48 hours, which means it can take between 3 and 10 days in total for the funds to reach your bank account.
Customer Support
Before you reach for the phone, try clicking the ‘Help’ tab on the main menu where you can browse the FAQ by multiple categories such as Deposits, Bonuses, VIP Programme, Forgot Password, Game Issues, and Fair Play. There are also two help pages designed for new players called “Getting Started” and “New to Bingo?”
If you need to contact the customer support team, you can do so by telephone, online contact form, or email. They operate 24/7, so whatever time of the day or night you need a hand, the agents are ready and waiting to assist you. Although it’s not advertised, there’s a bingo Help room that you can access via the chat window to speak to a customer service rep immediately.
Bonuses & Promotions
Thanks to the massive 500% welcome bonus, you can start playing with £60 when you deposit just £10. But, if you’re not ready to splash the cash just yet, you can get two days’ access to the Newbies Room where you can play for free without having to make a deposit.
The promotions page uses unique artwork to advertise the brand’s current promotions. The majority of offers are ongoing, although you’ll find the odd time-limited or seasonal promotion such as the Freaky Fortunes £1,000 Daily Jackpot that was available during the run-up to Halloween.
There are some excellent bargains to be had at Robin Hood Bingo including £250 daily jackpot games in the Money Penny Room that cost just 1p per card to enter, and Lucky Penny games that boast jackpots of £500 to £5,000.
Unfortunately, even though the site stocks an impressive range of slots and casino games, there don’t appear to be any slots-specific promotions.
Device Compatibility
Robin Hood Bingo actively encourages its members to play its games on the move. The “Mobile” page explains everything you need to know about gaming on-the-go.
iPhone and iPad users can choose to download the mobile app, but anyone can use the HTML5 website to gain fast access to their favourite bingo and slots games with no download necessary. All of Robin’s rooms can be accessed via mobile devices; plus, there are more than forty slots to play.
Variety & Originality
90-ball and 75-ball bingo come as standard at Robin Hood Bingo, and the games include penny, speed, jackpot, and linked. There are eleven bingo rooms, some of which are open 24/7, and others which you can only access at specific times or days of the week. Free games are plentiful, and if you are at Bronze loyalty level or above, you can also play for up to £400 in the Daily Freebie games.
The lobby is wonderfully well-stocked with slots (as well as progressive jackpot slots) like Rainbow Riches, Jack Hammer 2, Millionaire Genie, Starburst, Cleopatra, and Fluffy Favourites.
Loyalty & Rewards
The Star Bazaar loyalty scheme includes seven tiers – Newbie, Blue, Bronze, Silver VIP, Gold VIP, Platinum, and Elite. Perks include monthly cashback, access to daily free jackpots, birthday bonuses, weekly bonuses, and VIP personal service.
Players who deposit a total of £500 are automatically enrolled in the VIP programme. Although VIPs are promised extra perks, you can’t find out what they are until you join the programme and get sent an emailing detailing the full VIP benefits package. It’s also worth noting that there’s a dedicated VIP email address and telephone number, and a VIP Deluxe bingo room which is for VIPs only.
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