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21 Prive Casino Verdict
21 Prive is a slightly strange site, because the design says ‘luxury’, the promotions say ‘high roller’ and yet there’s no VIP section. In any case, this is a stylish site with a good design and a very good game selection. If you like variety and choice, 21 Prive is a good call. The promotions will keep you coming back day to day.
Percentage score
Design & Usability
21 Prive Casino has a luxury design, but manages to make it bright and colourful, instead of defaulting to black. The main colours are white and purple, with the background being a purple floral pattern like those seen in executive lounges. The site has a champagne glass logo and brightens things up with nice images from the top slots.
The site is quick to join and easy to get around, though at first it may seem a little cluttered. You will default to the slots view, but you still have a top navigation bar and account access at the top. All the main site areas are easy to find and you also have a quick live chat button.
Software & Gameplay
The slots area is quick to load, with a simple set of tiles showing the games. You have a search bar, as well as a popularity system, A to Z and a provider filter. Categories are selected on the left, so it’s easy to narrow down a choice.
The games load fast, but they appear in a basic window, without any special overlay or controls. This is a little bland and basic, but it’s functional.
Safety & Security
21 Prive Casino uses full SSL encryption to protect your details on the site, which you can see by the certificate in the address bar. The site is licensed and regulated by the UK Gambling Commission, with details on the site footer.
There is a responsible gaming section here, which includes links to helpful organisations like GamCare, plus options to close or limit your account when needed.
Payments & Withdrawals
21 Prive Casino accepts deposits by MasterCard, Visa and Maestro for card users. There’s also Neteller, Skrill, PaySafeCard, Boku and SEPA bank transfer. This is a nice selection, but PayPal would really top it off.
Making payments is easy, though it’s a little confusing that you must enter your deposit amount first, before choosing a method. Withdrawals take 2 days to process but the site does not list full times; these appear to be about 3-5 banking days.
Customer Support
Click on Support at the top to get a useful support page. This has general welcome text, a few FAQs (though a full FAQ section would be better) and game rules, as well as contact methods. The text on this page could be made larger and clearer, however.
21 Prive Casino can be reached via live chat and email. Phone is missing, but live chat is preferable between the two and it’s open 24/7.
Bonuses & Promotions
21 Prive Casino has a very nice welcome bonus, which is unlimited on your first deposit! The first deposit you make gets a 100% match, which goes as high as you like. That could be very tempting for high rollers, but remember the wagering requirements, which are 35x on this site. Your second deposit is matched 25% up to £500 and your third is matched 50% up to £500, so 21 Prive is really handing out the cash!
The site also offers weekly casino bonuses, such as £50 and 10 spins on your first deposits on Mondays. Tuesdays offer a mystery bonus and Wednesdays offer bonus spins. You should always find something going on, though the offers do follow a set template.
Device Compatibility
There is no mobile page at 21 Prive Casino to explain things, but you can access the site through your phone or tablet browser as you’d expect. This will work for the vast majority of devices. The site does not offer any apps, sadly.
The mobile site matches the main site, with a few tweaks. You can log in or register quickly (you can use the same login details as the main site) and browsing games is straightforward. The games load fast and have full mobile controls. In short, you don’t lose anything by playing on the smaller screen, but it’s a shame to not have full apps.
Variety & Originality
There’s a very strong variety at 21 Prive Casino, with a total of 18 game providers offering both quirky slots and the top names like Warlords: Crystals of Power by NetEnt. You’ll see Microgaming movie tie-ins like Terminator 2 and classics like Silver Lion by Lightning Box. Other providers include Nyx and Thunderkick. There are over 28 jackpot slots too.
As well as having a big range of casino slot machines, the site manages to cover a lot of table games. You’ll see 14 roulette varieties, blackjack, baccarat and poker, plus live dealer games. For something unexpected, there’s even a few bingo games!
Loyalty & Rewards
The loyalty area of 21 Prive is not that easy to find. The site offers the standard system of awarding loyalty points as you spend, which can be converted back to cash later. The amount of points you have also determines your loyalty level, from Bronze to Platinum.
However, at this time the site tells you very little about these levels or why you’d want to go up them! It seems likely that more will be added to this system in future, in line with other Imperium slot sites, but right now there’s no VIP section to speak of.
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